Audio Visual Solutions Engineer

Job Description

Job Description

JOB POSTING

AV Solutions Engineer

VIcom - Virginia Integrated Communication – Mechanicsville, VA

Department: AV Operations

Reports to: VP of Operations & Engineering

We are seeking an experienced Audio-Visual Solutions Engineer in RVA area, responsible for providing technical support and design solutions for our Account Managers and technical teams. The successful candidate will have experience assessing customers’ needs, designing audio-visual systems and solutions, preparing proposals, drawings and ensuring solutions meet customer requirements. Collaboration with sales/ technical teams to demonstrate the capabilities, benefits of A/V solutions and UCC platforms such as zoom and Microsoft teams.

Employee Owned. Customer Focused. VIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. VIcom is 100% employee owned. Employees are empowered to act and think like owners because, they are owners! All employee owners have a vested stake in the company which means their commitment to our communities, customers, and each other is unparalleled.

Essential Duties and Responsibilities:

• Design customized Audio-Visual solutions aligned to customer needs.
• Serve as a technical consultant to the sales team, generating functional system descriptions, block flow diagrams and equipment lists, pricing to enable generation of customer proposals.
• Assist in the preparation of proposals, drawings utilizing Visio or AutoCAD and documentation/scopes of work for customers.
• Conduct site surveys and customer visits for potential solutions and installation requirements.
• Develop and deliver technical presentations and product demonstrations.
• Function as the customer’s point-of-contact for problem identification and resolution for issues that have been escalated by the integration team.
• Provides remote support to Technicians and Field Engineers for integration of systems.
• Coordinates with technicians, field Engineer, Integration Manager, and Project Manager on system scope and design.
• Create user guides when applicable for customer system operation and provide end user training as needed, which allow for the best user experience for performance and control of complex systems.

Additional Duties and Responsibilities:

• Continually work to improve customer service perception, and satisfaction.
• Document internal processes and procedures related to duties and responsibilities.
• Meet with vendors/prospective vendors to help evaluate products.
• Enter time and expenses as they occur.
• Post sales project consultation.
• Support in creating technical standards, process/procedures.
• Complete training programs and gain certifications as required.
• As needed, responsible for the programming, testing and support of complex audio- visual systems for control, audio DSP with Biamp, Q-SYS and other systems and software related configurations.
• This position will provide support for remote office/in-office pre-stage system testing/configuration, as well as onsite testing/commissioning support in a variety of customer environments.
• Assist with technical design, pricing and identify any logistical challenges.
• Supervises in-house rack testing and equipment set up for assigned projects when applicable.
• Performs remote and onsite service support as needed for completed integrated systems as part of our ongoing Technology Management Support Plans.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Crestron/Extron/Q-SYS, Poly, Biamp, Shure, Vaddio, Zoom, Teams etc... Manufacturer- Software Experience/Training.
• CTS certification recommended.
• Ability to read and understand project drawings and schematics, engineering notes, and operation manuals.
• PC literacy to include Microsoft Office applications, MAC experience helpful.
• Experience performing each of the job responsibilities outlined above in an associated industry.
• Demonstrate effective communication skills using tact and courtesy along with the ability to manage pressure sensitive situations.
• Demonstrated ability to work without direct supervision.
• Working knowledge of networking fundamentals such as TCP/IP addressing, firewalls, routers, VPN and Vlan setup in an AV/IT environment.
• Good interpersonal and time management skills.
• Must be detail oriented, have multi-tasking abilities, and handle tight, high stress deadlines.
• Candidates must be able to work multiple shifts given including days, evenings, overtime, and some weekends based on project deadlines.
• Ability for some travel to complete assignments.
• Professional presentation and demeanor.
• 3 to 5+ years in AV system design and integration, DSP & control programming a plus.
• High school diploma or equivalency required / College degree in technology a plus.
• You must possess a valid driver’s license.
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Excellent benefits package including health insurance, 401K savings and Employee Stock Ownership Plan.

VIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. Our innovative solutions allow organizations to integrate voice, video, data and security communications to operate more efficiently and effectively with no compromise in quality or reliability.

Company Description

VIcom is an industry leader dedicated to providing customers with complete integrated solutions and services through every outlet from - initial planning, consultation, design, integration, and implementation. Our innovative solutions allow organizations to integrate voice, video, data and security communications to operate more efficiently and effectively with no compromise in quality or reliability.