IT Support Specialist

Base Pay $22.00 - $25.00 / Hour Employee Type FT Non-Exempt Required Degree High school Description Aptiva Health is a rapidly growing, multi-specialty medical group with several locations throughout Kentucky and one in Indianapolis dedicated to delivering comprehensive orthopedic and acute-injury care through a collaborative, multidisciplinary model. Our teams — including surgeons, physical therapists, athletic trainers, neuropsychologists, mental wellness practitioners and diagnostic imaging technologists — work together to provide coordinated, patient-centered services ranging from general wellness and orthopedic services to sports medicine and concussion management to women's pelvic health, dry needling, mental wellness and advanced imaging. Guided by our core values of transparency, fairness, innovation and hospitality, we’re committed to creating an unrivaled experience for providers, team members, and the communities we serve. Join us and help shape the future of healthcare in the region! Job Overview We are seeking a dedicated and entry level IT Support Specialist to join our dynamic technology team. The ideal candidate will possess a strong foundation in technical support and troubleshooting, with a passion for resolving complex IT issues efficiently. The IT Support Specialist will assist in providing hands‑on technical support across multiple office locations, helping address day‑to‑day technical needs and supporting reliable systems for staff. This position is primarily on‑site and requires travel between local offices, working under the guidance of senior team members as needed. Duties Provide Tier 1 help desk support to end users across multiple locations. Troubleshoot hardware, software, and operating system issues on Windows‑based devices. Support Microsoft 365 administration tasks, including user account creation, password resets, and basic application support. Configure, deploy, and maintain PCs, laptops, monitors, printers, and other end‑user devices. Assist with basic network connectivity troubleshooting and device setup. Respond to support requests in a timely, professional, and customer‑focused manner. Document technical issues, resolutions, and support procedures accurately. Follow established support processes and escalate issues when appropriate. Travel between office locations to provide on‑site technical support as needed. Required Qualifications Proven experience providing IT support in a corporate or enterprise environment, with a focus on desktop support and help desk operations. Hands‑on experience supporting Microsoft Windows operating systems. Basic understanding of computer hardware and common business applications. Knowledge of networking fundamentals, including IP addressing, Wi‑Fi, and connectivity troubleshooting. Ability to diagnose and resolve issues involving computers, printers, mobile devices, routers, switches, and other peripheral devices. Strong problem‑solving and analytical skills. Excellent written and verbal communication skills with a customer service‑oriented approach. Ability to manage assigned tasks, prioritize workload effectively, and follow instructions accurately. #J-18808-Ljbffr