Administrative Support Representative

Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.

The ideal candidate will embody our company's Non-Negotiables:

• Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything
• Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way
• Be Fearless - We never fail, we only learn
• We are One Team - We achieve more together by collaboration and consensus
• Delivery on Commitments - We do what we say we will do
• We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other
• We put Safety First - We prioritize the safety of our team members and customers above all else in our business
• We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity

Position Summary:

The Administrative Support Representative provides administrative and operational support to ensure shipment activity, documentation, and customer communication are accurate, timely, and effectively managed.

Key Deliverables:

• Provide administrative and operational support to managers and the Operations team.
• Serve as a liaison between customers, drivers, dispatch, customer service, and operations.
• Manage and verify shipping documentation, including bills of lading, delivery records, claims, returns, and customer paperwork.
• Track shipments and maintain accurate, real-time updates in internal systems.
• Communicate shipment status, service delays, and exceptions to customers and internal teams.
• Investigate and resolve shipment discrepancies, paperwork issues, and service exceptions.
• Maintain accurate data through timely entry, tracking, reporting, and system updates.
• Support logistics workflows through coordination, reporting, and deadline-driven follow-up.
• Prioritize business-critical tasks to keep daily operations running efficiently.
• Contribute to a positive, team-oriented environment by bringing solutions and supporting team needs.

Required Experience and Skills:

• Administrative or operations support experience required; leadership experience preferred.
• Logistics, transportation, supply chain, or distribution experience preferred.
• Proficiency with Microsoft Office, including Outlook, Excel, and PowerPoint.
• Strong data entry, reporting, and record-management skills with high attention to detail.
• Clear and professional communication with customers and internal teams.
• Strong organizational skills with the ability to prioritize tasks and manage competing deadlines.
• Problem-solving mindset with the ability to identify issues and drive resolution.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Positive attitude, strong ownership, and willingness to support team needs.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Position Type / Expected Hours of Work:

This is a full-time position; averaging 40 - 50 hours per week, with occasional evenings or weekends as business needs dictate.

Travel:

This position may require occasional travel up to 5%.

Work Environment:

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, copier, and phone.

Physical Demands:

The physical demands described here are representative of those that a team member must meet to perform the key deliverables of this job successfully. While performing the duties of this job, the team member is regularly required to listen, communicate verbally and in writing, sit for extended periods of time working on a computer, and lift up to 15 pounds at a time.

Other Duties:

This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.

EEO Statement:

Lanter Delivery Systems provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Lanter Delivery Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lanter Delivery Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Lanter Delivery Systems team members to perform their job duties may result in discipline up to and including discharge.

Monday to Friday
6:00am to 3:00pm