Lockbox specialist

Job Description

Job Description

Position: Lockbox Box Specialist
Location: - 895 Central Ave, Cincinnati, OH

Duration: 6 Months Contract
Pay Rate: $24 /hr on W2

Location: 895 Central Cincinnati Suite 600 Ohio 45202

Hours: Monday 5am to 1:30pm, Tuesday – Friday 6am to 2:30pm.

Note from manager:
Incoming mail machine operator, Falcon machine operator, and some manual extraction.
Must be able to stand on your feet 8hrs a day, lift to 20 pounds. Bend, sit, squat as needed. 
Must remail willing to work a flexible schedule, hrs could change to 8am – 430pm based off business needs for RITA tax season. 

Essential Job Duties
• Primary focus is on execution within defined parameters with some expansion based on development. Roles at this level are responsible for routine operational and/or administrative work with little to no discretion and decision-making
• Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
• This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
• Performs basic routine tasks assigned by manager with little autonomy. May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers.
• Completes work by following clear defined procedure
• Other duties as assigned

• Ability to stand for 8+hrs 
• Ability to run transport machines 
• Ability to stand, twist, bend, squat 
• Ability to lift up to 20 pounds
• Ability to key data 

Required and/or Preferred Qualifications
• 0-1 years experiences with working knowledge of the business or general office skills
• High School Diploma or GED equivalent. College degree preferred
• Works well with others in a fully developed work team environment
• Open minded and adaptable to new ideas in a changing environment
• Excellent customer service skills
• Proven excellent verbal/written communication and interpersonal skills
• Good judgment and decision making ability
• Ability to work under pressure and meet deadlines
• Analytical, research and problem resolution skills
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Comfortable navigating multiple computer systems and applications
• Proficient in Microsoft Office applications
• Basic understanding of accounting principles
• Basic knowledge of banking policies, procedures, government regulations
• Basic understanding of loan documentation
• Proven ability to handle all monetary/ processing functions independently
• Basic knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
• Basic knowledge of banking policies, procedures and governmental regulations
• Ability to perform simple scheduled and non-scheduled maintenance functions
• Proven ability to handle high transaction volumes accurately
• Ability to meet production goals
• Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
• Exceptional attention to detail.
• Excellent customer service skills.