Client Service Associate

Client Service Associate

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Client Service Associate (CSA) has a strong background in KYC processes, procedures and policies. CSA will drive the creation of client's KYC profile in Citi's KYC systems and will establish client's relationship and account(s) opening with US. CSA will interact with different teams in order to onboard client as efficiently as possible while providing the best client experience.

Responsibilities:

• Welcome assigned leads/prospects to US and introduce them to the Citi platform by walking them through US value propositions, always adhering to highly professional and ethical standards. CSA should advice client on the best value proposition, segment and banking package according to prospect needs.
• Interview prospects to establish source of wealth, banking needs and to require documents necessary to drive a diligent acquisition process, ensuring fast turnaround in client documentation and KYC profiling, with the highest quality possible, to guarantee quick relationship establishing and funding.
• Lead all onboarding control aspects for the client: AML / KYC / OWS, Alerts, CRF, PUP. Protects the bank and the client by complying with relevant policies, procedures, legal and regulatory framework.
• Performs CIP process by identifying and confirming prospect's identity through the various methods available according to US procedures.
• Manage DocuSign flow and coordinate with the assigned Wealth Relationship Manager / Wealth Advisor / Client Specialist to walk client through the process.
• Escalate any issues or identified discrepancies encountered throughout the analysis, review, and completion of KYC activities.
• Review account (banking and/or investment) applications and account opening/structure documentation to ensure accuracy and that all policies and procedures are met.
• Add signers, beneficiaries, POA and all client requirements as part of the account opening process.
• Perform OWS and OFAC validation for all new prospects.
• Coordinate with internal teams to ensure that client's relationship and account opening process is carried out as efficiently as possible, escalating when necessary.
• Control the quality of the application and ensure accuracy on all of the client's information to avoid rejections.
• Drive client satisfaction by managing customer expectations and using appropriate resources and channels to present effective solutions to client's needs.
• Adhere to strict regulatory and compliance/AML guidelines, policies, regulations and requirements.
• Act as liaison for account opening and relationship establishment with Wealth Relationship Manager / Wealth Advisor / Client Specialist (RM) in charge of managing prospect's onboarding process in order to maintain a communication channel and credibility as trusted advisors, delivering high frequency of contact to guarantee close engagement and attention to prospect's needs until the relationships is fully transferred to the new RM.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying ethical judgement regarding personal behavior, conduct and business practices and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience.
• Demonstrated ability to talk to prospects/clients and explain process, value propositions to them.
• Languages: English, Spanish and Portuguese preferred (Any other languages are also desirable)
• Bachelor's degree in Finance, business, or related field.
• Basic knowledge of the wealth management industry.
• Strong Team work skills, as well as Leadership and management skills to coordinate work with assigned support team.
• Keen analytical and research abilities.
• Ability to multi-task and work in a fast-paced environment with limited supervision, with strong organizational and time management skills.
• Ability to prioritize multiple customer needs or issues.
• Ability to build, foster, and maintain positive professional relationships.
• Devotion to high-quality customer service.
• Excellent interpersonal communication skills.
• Knowledge of relationship management best practices.
• Problem solving, analyzing data, and conflict resolution capabilities.
• Highly effective verbal and written communications skills, with attention to detail.

Education:

• Bachelor's/University degree or equivalent experience.