Operations Manager | Lead the Operation. Deliver Results.

Job Description

Job Description

Quality Services Moving is seeking an experienced Operations Manager to oversee our local dispatch and field operations. This position is responsible for coordinating the daily movement of crews, drivers, vehicles, equipment, and jobs while ensuring work is properly staffed, scheduled, and executed.

The Operations Manager serves as the link between local dispatch, field crews, drivers, customers, and company leadership . The role requires someone who can see the entire day's operation, anticipate problems, make quick decisions, and keep the team moving when plans change.

This is a hands-on leadership position in a fast-paced moving environment. The right candidate is organized, decisive, and comfortable managing people while staying closely connected to what is happening in the field.

What You'll Manage

Local Dispatch & Scheduling

• Oversee daily local dispatch operations and job assignments
• Coordinate movers, crew leaders, drivers, vehicles, and equipment
• Review daily and upcoming schedules to ensure proper staffing and coverage
• Adjust assignments throughout the day based on changing conditions
• Coordinate call-outs, schedule changes, delays, and last-minute coverage needs
• Maintain clear communication between dispatch and field personnel
• Ensure crews have accurate job information and the resources needed to perform

Field Operations

• Monitor the progress of local jobs throughout the day
• Stay informed on crew locations, job status, delays, and operational issues
• Work with crew leaders and drivers to keep jobs on schedule
• Respond to operational problems and determine the appropriate solution
• Coordinate additional resources when a job requires support
• Ensure company vehicles, equipment, and crews are properly utilized
• Help maintain safe, professional, and efficient field operations

Team Leadership

• Supervise local drivers, movers, crew leaders, and dispatch personnel
• Set clear expectations for attendance, productivity, communication, and customer service
• Coach employees and address performance concerns
• Hold team members accountable for following company procedures
• Support training and development of dispatch and field personnel
• Build a dependable team that can execute consistently under pressure

Operational Performance

• Monitor daily productivity, staffing levels, job completion, and labor utilization
• Identify recurring scheduling and operational problems
• Improve dispatch procedures, communication, and workflow
• Look for ways to reduce downtime and improve crew utilization
• Work with leadership to address operational challenges and improve performance
• Ensure local operations are prepared for the following day's workload

Customer & Service Issues

• Assist with escalated customer concerns related to scheduling or field service
• Coordinate solutions when delays or operational issues affect customers
• Keep customers and internal teams informed when plans change
• Help ensure customer commitments are met professionally and efficiently

What We're Looking For

We're looking for someone who understands that good dispatch is about more than putting jobs on a schedule . It requires knowing your crews, understanding the workload, anticipating problems, and making adjustments before small issues become major ones.

The right candidate will:

• Think ahead and plan for the unexpected
• Stay calm when the schedule changes
• Make decisions quickly and confidently
• Communicate clearly with both office and field personnel
• Know how to prioritize when several issues happen at once
• Hold employees accountable while maintaining strong working relationships
• Take ownership when something goes wrong
• Look for ways to make the operation more organized and efficient

Qualifications

• 2+ years of experience in dispatch, operations, logistics, transportation, moving, field service, or a related environment
• Previous supervisory or management experience
• Experience coordinating employees, schedules, routes, crews, or field resources
• Strong organizational and problem-solving skills
• Excellent communication and follow-through
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable making independent decisions
• Valid driver's license required
• Ability to work early starts and overtime when operationally necessary

Preferred Experience

• Household goods or moving industry
• Local dispatch or crew scheduling
• Moving crew or driver supervision
• Transportation or field-service operations
• High-volume scheduling and workforce coordination

What We Offer

• Competitive compensation
• Health, dental, and vision insurance
• Paid time off
• 401(k) with company match
• Professional development opportunities
• Advancement opportunities
• Supportive leadership team
• Opportunity to play a key role in a growing operation

Keep the Operation Moving

The success of a moving company depends on what happens between the schedule and the job site . The right people need to be in the right place, at the right time, with the right information and equipment.

As Operations Manager, you'll be responsible for making that happen.

If you're an experienced leader who knows how to manage dispatch, people, schedules, and field operations and can keep a busy day under control, we want to hear from you.

Equal Opportunity Employer (E.O.E.)

Since 1994, we’ve delivered premier domestic and international moving and storage solutions to Washington, DC’s elite clientele, transitioning DoD personnel, international corporations, and residential customers.

Company Description

Since 1994, we’ve delivered premier domestic and international moving and storage solutions to Washington, DC’s elite clientele, transitioning DoD personnel, international corporations, and residential customers.