Returns Lead

Job Description

Job Description

Meet REVOLVE:

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the Returns Lead role:

This is a full time role for a candidate who To optimize and prioritize the team’s productivity and accuracy processing customer returns. is….

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Training of new and existing agents.
• Prioritize daily tasks according priorities and schedules.
• Report attendance and request additional resources, when necessary, based on forecasted units.
• Troubleshooting exceptions to allow the team to continue processing
• Developing expert abilities in the returns, repack and steaming departments.
• Testing of new process improvements
• Benchmarking and evaluating employees
• Ordering supplies for the team when necessary
• Providing daily productivity reports
• Department specific tasks (i.e. – working along with returns, repacking and steaming departments read reports)

Required Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Excellent communication and interpersonal skills (bilingual is preferred)
• Highly effective training skills and techniques
• Basic working knowledge of communicating through emails
• Hands-on commitment to getting the job done
• Proven work experience in a warehouse environment (as lead/supervisor or above)
• Dependable

Minimum Qualifications:

• Minimum of 2 years of experience in warehouse and leading a large group.
• Computer literate in Excel, Word and email. Experience with a WMS system.
• Bilingual (Spanish & English)

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

A reasonable estimate of the current base hourly/salary range is $18.50/hr to $21.50/hr

ATTENTION:

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