Patient Services Representative

Patient Services RepresentativeThis position is responsible for registering patients for multiple outpatient specialties. He/she is accountable for providing excellent service along with providing a variety of additional administrative and clerical support to facilitate the smooth operation of the overall clinic. PSV is looking to hire a FT Patient Services Representative working in our Fairfax, VA location, 32 hours a week Monday - Thursday. This role is benefits eligible.ResponsibilitiesRegisters patients for orthopedics outpatient services Registers patients accurately, efficiently and professionally to ensure data integrity and facilitate timely claims processing, as well as, collecting patient liabilities at point of serviceCreates accurate and complete accounts in electronic medical record by obtaining and verifying all necessary informationApplies financial screening guidelines to ensure secured financially collectible accountsSchedules and registers efficiently and accurately following established guidelines for the applicable departmentCounsels patients on financial liability using available financial tools in Epic (EMR system)Accountable for providing excellent service Provides excellent service as the first point of contact at the front desk by identifying patient/visitor needs and fulfilling patient/visitor expectationsCommunicates effectively with various audiences in person, via telephone, email, etc.Answers inquiries via telephone calls and sends accurate messages to the appropriate staffMaintains a professional and calm demeanor while being able to multitaskProvides a variety of administrative and clerical support to facilitate the smooth operation of the overall clinic Communicates effectively and works cooperatively with providers and clinical staff to ensure clinics run smoothlyPerforms a variety of other clerical tasksRequired QualificationsTwo years of healthcare experience preferably in a medical office environmentHigh School Diploma or GEDBasic computer skills: 50 wpm; Microsoft OfficeDesired QualificationsBilingual in Spanish preferredPrevious experience using EPIC or other EMR systemJob Type: Full-TimePay: $21.00 -$24.00 per hourExpected Hours: 32 Hours (Monday through Thursday)Physical Demands of PositionThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, walk and talk or hear; and type on a keyboard. He/she may be required to reach with hands and arms and stoop, kneel, crouch, or crawl; stand, use hands to finger, handle, or feel and climb or balance. The employee may be required to lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include near vision, and distance vision and ability to adjust focus.