Automotive Service Advisor

Automotive Service Advisor – Diehl CDJR of Grove CityLocation: Grove City, PA Job Type: Full-TimeJoin the Diehl CDJR of Grove City Service TeamDiehl Chrysler Dodge Jeep Ram of Grove City is seeking a motivated, customer-focused Automotive Service Advisor to join our growing service department.If you're an experienced service advisor who knows how to build customer relationships, communicate repair recommendations clearly, and keep a busy service drive running smoothly, we want to talk with you.As a Service Advisor, you'll serve as the primary connection between our customers and automotive technicians. You'll help customers understand their vehicle's maintenance and repair needs while ensuring they receive professional, timely, and transparent service from arrival through vehicle delivery.Automotive Service Advisor ResponsibilitiesGreet service customers promptly and professionallyListen to customer concerns and accurately document vehicle symptomsPrepare repair orders and service estimatesReview recommended maintenance and repairs with customersExplain technician findings in clear, customer-friendly languageObtain customer authorization for repairs and additional servicesMaintain consistent communication with customers throughout the repair processProvide accurate updates regarding repair status and completion timesCoordinate with technicians, parts personnel, warranty administrators, and service managementSchedule maintenance and repair appointmentsReview completed repair orders with customersExplain invoices, warranty coverage, and recommended future maintenanceFollow up with customers to help ensure satisfactionBuild long-term relationships that encourage repeat service businessMaintain accurate customer and vehicle recordsHelp achieve dealership customer satisfaction, productivity, and service sales goalsQualificationsPrevious automotive service advisor, service writer, dealership service consultant, or automotive customer service experience is preferredChrysler, Dodge, Jeep, Ram, or Stellantis dealership experience is a plusStrong customer service and communication skillsAbility to explain automotive maintenance and repairs clearlyStrong organizational and multitasking abilitiesComfortable working in a fast-paced dealership service environmentBasic computer and dealership software skillsSales-oriented mindset without sacrificing customer serviceProfessional appearance and positive attitudeValid driver's license with an acceptable driving recordDependable, motivated, and team-orientedWhy Join Diehl CDJR of Grove City?Diehl CDJR of Grove City is part of Diehl Automotive, a growing automotive organization serving customers throughout Pennsylvania and Ohio.Our Service Advisors have the opportunity to work with an established dealership team while building relationships with owners of Jeep, Ram, Dodge, Chrysler, and other vehicles.We believe successful Service Advisors do more than write repair orders. They build trust with customers and help turn first-time service visitors into long-term Diehl customers.BenefitsCompetitive compensationMedical, dental, and vision insurance401(k) retirement planPaid vacation and paid time offEmployee vehicle purchase and service discountsFactory and dealership training opportunitiesCareer developmentAdvancement opportunities throughout Diehl AutomotiveProfessional, team-oriented work environmentAutomotive Service Advisor Jobs in Grove City, PADiehl CDJR of Grove City is conveniently located for candidates throughout Grove City, Mercer, Slippery Rock, Harrisville, Barkeyville, Sandy Lake, Franklin, New Castle, Butler, Hermitage, Sharon, and surrounding Mercer County and Western Pennsylvania communities.If you're searching for an Automotive Service Advisor job in Grove City, Service Writer job, Chrysler Service Advisor position, Jeep Service Advisor job, Ram Service Advisor career, dealership service job, automotive customer service position, or auto dealership job in Mercer County, this could be the opportunity you've been looking for.Build Your Automotive Career With DiehlIf you're organized, motivated, comfortable working with customers, and know how to turn excellent communication into an outstanding service experience, we want to meet you.Apply today for the Automotive Service Advisor position at Diehl Chrysler Dodge Jeep Ram of Grove City and take the next step in your automotive career with Diehl Automotive.Diehl Automotive is an Equal Opportunity Employer.