OFFICE SERVICES CLERK LEAD

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.


GRADE


ASTD9


LOCATION OF POSITION


Baltimore City Department of Social Services
Family Investment Administration


2000 N. Broadway


Baltimore, MD 21213

Main Purpose of Job


The Office Services Clerk Lead provides assistance to the Office Supervisor with administrative, technical, and operational services which enable professional, managerial, and office support staff to accomplish the agency's goals in as efficient manner. This position relieves clerical staff to routine management functions relating to the daily operations within and out of the respective department. Overall, the position provides broad clerical and administrative support to the assigned location to support the Family Investment Administration (FIA) throughout the Baltimore City Department of Social Service (BCDSS) in determining eligibility for cash assistance, Supplemental Nutritional Assistance Program (SNAP), medical assistance (MA), Emergency Assistance to Families with Children (EAFC), and Childcare subsidies to ensure efficient and effective service delivery. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the Department.


POSITION DUTIES


SAIL Room

• Maintain and monitor the flow of customers for the intake process of applications. Screen and upload new applications and initiate redeterminations on date of receipt; Run clearances using automated systems (e.g., BEACON, MMIS, SVES, SAVE, The Work#, CARES, my DHR etc.) to obtain and verify customer information in accordance with federal, state, and local policies, procedures, and guidelines.
• Conducts operations ethically; Adheres to compliance requirements; Provides discipline and structure that influences staff awareness of and respect of operational controls.
• At all times provide customer service to both internal and external customers.

Provide backup

• Ensures the receptionist desk has coverage daily.
• Monitor the AIR (customer waiting area) in 20/30 intervals to prevent any delays in service to the clients; Provides backup assistance for staff requiring IT and logon work orders.

Active Receptionist

• Train staff, and oversee staff.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.


Education : Graduation from an accredited high school or possession of a high school equivalency certificate.


E xperience : Two years of experience performing clerical duties.


Notes :


1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.


2. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.


3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• One year of computer experience with Google Workspace and Microsoft Office.
• Six months of experience in a Human Service capacity.
• One year of experience reviewing and updating files following policies and procedures.

LICENSES, REGISTRATIONS AND CERTIFICATIONS


NOT APPLICABLE.


SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS
• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year.
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays - State employees also celebrate at least twelve (12) holiday per year.
• Pension - State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Trelia Gunter, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Suite 1100, Baltimore, MD 21201.

Or email View email address on click.appcast.io.; voice View phone number on click.appcast.io.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.


If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to View email address on click.appcast.io. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.


TTY Users: call via Maryland Relay.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at View phone number on click.appcast.io or View email address on click.appcast.io.


As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.