Customer Service Representative/Teller

Customer Service Representative/Teller

Rapid City Main - Rapid City, SD 57701

Overview

Position Type Full-time Job Shift Day Education Level High School Travel Percentage None Category Customer Service

Description

Ready to take the next step in your banking career?

Position Overview

The Customer Service Representative is an essential, customer-facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner.

Why Security First Bank

At Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees.

When you join our team, you'll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day.

Key Responsibilities

• Process a variety of customer financial transactions, including deposits, withdrawals, loan payments, transfers, ACH transactions, and wire requests, while ensuring accuracy and compliance.
• Deliver exceptional customer service by assisting clients in person and by phone, resolving inquiries, and providing support for account and online banking needs.
• Maintain and update customer accounts, including account maintenance activities, transaction posting, and new account opening support.
• Balance and reconcile daily transactions, research discrepancies, and ensure all work is completed accurately and in accordance with established procedures.
• Support business growth and regulatory compliance by promoting bank products through referrals, adhering to bank policies, and maintaining strict confidentiality of customer information.

Qualifications

Qualifications and Experience

• High School Diploma or GED required.
• One to twelve months of cash-handling or customer service experience preferred.
• Basic understanding of accounting procedures.
• Familiarity with office equipment and standard computer applications.
• Strong customer service skills and a genuine interest in working with the public.
• Ability to work with sensitive information and maintain confidentiality.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.