Customer Service Analyst

Following our combination with Bakkavor in January 2026, Greencore is now one of the leading convenience food manufacturers across the UK and the United States and is united by a simple purpose: to make every day taste better. We are a fast-growing, high-energy food business powered by more than 28,000 colleagues across 36 manufacturing sites and 21 distribution locations across the UK and the US. Every day, our teams bring fresh, high-quality, ready-to-enjoy food to millions of consumers. In the United States, our operations focus on fresh prepared foods across 4 manufacturing sites. Our facilities are fast-paced, high-volume environments where teamwork, reliability, and problem-solving matter, and where employees have real opportunities to grow their careers. We’re proud of what we make, how we make it, and the people who make it happen. Customer Service Job Summary Individuals must have a proven ability to function as a problem solver and decision-maker. To build collaborative relationships with internal/external customers, and exhibit a bias for action to improve systems, train new personnel, and enhance customers’ experience. Individuals must possess strong and professional customer service skills, including effective verbal and written communications. Assertiveness, positive attitude, initiative, and ability are required to support Greencore service standards in a team environment. Individuals must be able to perform and complete duties with minimal supervision. Representatives must have the ability to multitask and be flexible, as they may support several different teams and shifts. Commercial support, i.e., sales, trade marketing, supporting account manager, etc. Respect and acknowledge the positions, roles, and duties of others. The individual must have the ability to understand and value the company’s vision and mission, and be a role model who can inspire others. Keep the Customer at the Heart of What We Do Timely responsiveness and initiative-taking communication with internal teams and customers Update procedures and systems with appropriate customer information, i.e., order matrix, SOP’s, etc. Ability to troubleshoot the following delayed trucks, pending receipt of orders, pricing discrepancies, rejections, and operation delays. Understanding customer expectations, i.e., communication and ways of working Continuous improvement on how we can better serve our customers. Characteristics of a great Customer Service Rep Analytical Person High Level of Accuracy Friendly Attitude Empathy Business acumen Product/Service Knowledge Time management Willingness to Go Above and Beyond Active listener Customer Service KPI’s How can CS impact service level? Ensuring orders are placed accurately. Orders placed on time If there are issues with filling an order, collaborating with customers to shift volume/days. Future KPI NPS – Net Promoter Score The Net Promoter Score is a metric that businesses use to monitor levels of customer loyalty. Brands across the world now consider measuring NPS to be the leading method of tracking customer loyalty. #J-18808-Ljbffr