Operations and White Glove Program Analyst

United States

Suitability/Public Trust

Fully remote

Project/Program Management

Overview

GovCIO is currently hiring for a Program Operations and White Glove Analyst who provides high-level operational and administrative support across multiple programs and teams supporting the VA. This role is responsible for coordinating program deliverables, supporting executive and client-facing reporting, maintaining accurate program documentation and resource tracking, and ensuring operational activities are executed efficiently and effectively. The ideal candidate is highly organized, detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced government contracting environment. This role is fully remote.

Responsibilities

Program Operations Support

• Coordinate and manage weekly, monthly, and quarterly deliverables to ensure timely and accurate submission of program documentation, reports, and operational materials.

• Proactively collaborate with Program Managers and Partner Managers to ensure program information, staffing data, reporting metrics, and operational documentation are accurate, complete, current, and aligned with program requirements.

• Facilitate travel coordination and approval processes by collaborating with the VA COR and internal stakeholders.

• Track, monitor, and ensure completion of required TMS training courses for team personnel to maintain compliance standards.

• Maintain and update SharePoint, Airtable, and other tracking systems to support accurate recordkeeping, resource management, reporting, and team collaboration.

• Assist in drafting Level of Effort (LOE) documents, administrative documentation, operational communications, and other program support materials as needed.

• Support staffing coordination and personnel tracking activities to ensure program data and records remain current and accurate.

• Provide cross-functional program support by adapting to evolving team needs and contributing to special projects, operational initiatives, and process improvement efforts.

White Glove Support Responsibilities

• Maintain and manage executive-level "white glove" schedules, deliverables, and reporting timelines to support leadership and client-facing operations.

• Update financial, operational, and staffing presentation materials to ensure accuracy, consistency, and timely distribution.

• Review, revise, and maintain current organizational charts and staffing documentation across supported programs.

• Publish and maintain updated files, reports, and presentations within designated repositories, SharePoint sites, and collaboration platforms.

• Ensure high-visibility deliverables and executive materials are professionally formatted, accurate, and aligned with organizational standards.

• Coordinate closely with Program Managers and Partner Managers to validate reporting information, staffing updates, and operational data prior to distribution.

• Attend meetings, capture detailed meeting notes, document action items and decisions, and track follow-up activities to ensure timely completion and accountability across teams and stakeholders.

• Provide responsive, detail-oriented support for executive requests, priority deliverables, and time-sensitive operational initiatives.

Qualifications

Required Skills and Experience

• Bachelor's degree or equivalent combination of education and relevant experience.

• 3+ years of experience in program coordination, administrative support, operations support, or project management support.

• Experience supporting government contracts and/or federal clients preferred.

• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.

• Excellent written and verbal communication skills.

• Proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, and Outlook.

• Experience using SharePoint, Airtable, or similar collaboration and tracking platforms.

• Strong attention to detail and commitment to accuracy and quality.

• Ability to work independently while collaborating effectively across teams and stakeholders.

Preferred Skills and Experience

• Familiarity with TMS training compliance tracking.

• Experience preparing executive-level presentations and operational reporting materials.

• Ability to manage sensitive information with professionalism and discretion.

• Experience supporting fast-paced government or client-facing operational environments.

Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance.

Core Competencies

• Organizational Excellence

• Attention to Detail

• Communication and Collaboration

• Customer Service Orientation

• Problem Solving

• Adaptability and Flexibility

• Time Management

• Operational Coordination

• Teamwork and Relationship Management

• Executive Support and Professionalism

Posted Salary Range

USD $75,000.00 - USD $80,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Learning & Development platform, to include certification preparation content

• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.