Customer Service Representative

RS Andrews of Tidewater Heating, Cooling

Pay: $17.50 per hour Schedule: Monday to Friday (12:30 PM-9 PM) and rotating weekends Full-time, year-round work

RS Andrews, in partnership with ARS, is part of the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

What We Offer:

• Weekly pay via direct deposit
• Paid training and onboarding
• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Clean office environment with strong team culture
• Career growth opportunities within a national network

Responsibilities

Deliver exceptional customer service through inbound and outbound calls. You'll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office not remote.

Qualifications

What You Need:

• Prior experience in a customer service or call center environment
• Proficiency with Microsoft Office and computer-based systems
• Ability to handle multi-line phones with accuracy and composure
• Must report daily to the office (no remote work available)
• Weekend and shift flexibility may be required
• Must pass background check and drug screening

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.