Service Advisor Assistant

Service Advisor Assistant

Beaman Toyota - Nashville, TN

Job Description

$3,500 $4,500+ per month

Internal Advancement Opportunities

Beaman Toyota is looking for an energetic and driven Assistant Service Advisor to join our team. Hudson Automotive is one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you are an energetic, self-motivated person who loves being a part of a growing team, it's time to shift your career into gear with Hudson Automotive Group.

What we offer:

• $3,500 $4,500+ per month
• Collaborative work environment and customer centric culture
• Medical, Dental, Vision Insurance
• Life Insurance
• 401k
• Paid Vacation/Holidays
• Paid Training
• Employee development through training and advancement opportunities
• Employee discounts on products & services

Essential Duties

• Assist with any calls, emails, or special situations for all TEAM members that need special attention to maintain the good experience for the customer
• Maintaining daily open repair orders for all advisors, and service managers.
• Notify management of all service telephone "hot" cases and resolve as instructed or turn over to manager(s)
• Confirm accurate technician repair documentation (3 C's, etc).
• Ensure all supporting documentation for repairs are attached to repair orders
• Contacting extended warranty companies for claim approval, discrepancies or other items required for claim payment
• Maintain schedules pertaining to extended service contracts, insurance receivables and other assigned items
• Post, review and verify the accuracy of journal entries and accounting classifications assigned to various transactions
• Assist the service TEAM with warranty information when needed
• Update open repair order lists weekly to ensure all work orders are received and closed
• Work with TEAM to ensure customers receive the best possible experience
• Definitive documentation and updates in DealerOps weekly
• Completing payroll for technicians, support personnel and other TEAM members as assigned; includes verifying, getting employees' signature and then manager signature on completed payroll; payroll submission to HR by specified time
• End of month reporting and closing/preparing ROs, POs and other applicable documents for managers to sign off before closing.
• Complete assignments independently and perform accounting activities
• Analyze, interpret and report financial data as assigned
• Efficient in usage of Dealer Track, DealerOps, Excel, Word and other utilized software
• Other duties as assigned.

Qualifications:

• Strong Organizational Skills (ability to maintain all service and customer records as required by the dealer and manufacturer).
• Detail oriented (ensure proper documentation and verify criteria compliance as required by the dealer and manufacturer)
• Strong team player who thrives in a collaborative environment.
• Excellent communication skills.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, write and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Valid Driver's License

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit at desk for prolonged periods of time; use hands to grab and reach files; type on a computer; and to talk or hear, both in person and by telephone.
• Employee must occasionally lift and carry office supplies up to 10 pounds.
• Employee is required to have visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and expansive reading.

Work Environment

• This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Office setting is busy with frequent interruptions but noise level is usually quiet.
• Employee will spend long hours on computer entering financial information that requires attention to detail and high levels of accuracy.

Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws