Account Manager

Be a vital asset to a growing organization based in the Cincinnati area. Apply now for the Account Manager position at Aquarius Professional Staffing. What you will get as the Account Manager: Comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. Competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits. What you will be doing as the Account Manager: Identify opportunities to expand business within existing accounts through upselling, cross-selling, or introducing new solutions. Proactively engage with customers to understand their goals, challenges, and business strategies. Track account performance, usage, and KPIs; provide regular updates and reports to clients and leadership. Build trusted relationships with Client D&S, their program offices, and contracting agencies while serving as a senior point of contact for the customer, ensuring their needs and expectations are consistently met or exceeded. Oversee complaint resolution, service recovery, and escalation management to deliver positive outcomes for both customers and the business. Implement tools and processes (through CRM, ERP) to enhance responsiveness and reporting. Partner with engineering, supply chain, quality, and sales to ensure effective issue resolution and communication to customers. What you will need as the Account Manager: Bachelor’s degree in Business, Engineering, or related field; MBA or advanced degree preferred. 10+ years of experience in account management, customer service, aftermarket support, or program management within aerospace or defense. Proven track record of building and leading customer service organizations. Strong understanding of U.S. military procurement processes, defense contracting vehicles, and compliance frameworks. Excellent leadership, communication, and change management skills. Proficiency in CRM/service management systems and data analytics. Customer-centric mindset with strong problem-solving abilities. Strategic thinker who can align customer needs with broader business objectives. Strong collaboration across functions and geographies. Continuous improvement orientation with a focus on measurable outcomes. The seniority level for this position is Mid-Senior level, and it is a full-time employment opportunity in the General Business, Management, and Sales sector. Aquarius Professional Staffing offers a range of benefits, including medical insurance, vision insurance, 401(k), pension plan, paid maternity leave, and paid paternity leave. #J-18808-Ljbffr