National Account Director

Title: Team Leader

Reports To: GTM Segment Leader

Department: GTM

Location: Cincinnati, OH

Position Status: Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

The Team Leader is the CEO and senior strategic and financial owner of a designated customer account, accountable for its overall commercial performance, operational alignment, and long-term growth. This role carries full P&L responsibility and final accountability for revenue, margin, retention, customer satisfaction, and value creation. The TL establishes account strategy, approves major commercial decisions, and builds executive-level customer relationships while leading Associate Team Leaders (ATLs) and Account Executives (AEs).

The TL demonstrates strong accountability, executive presence, advanced financial acumen, and sound judgment. They operate with resilience, competitive drive, and professionalism while managing complexity across stakeholders and business functions.

What You'll Do:

Strategic Account Ownership

• Own overall account performance, including full P&L responsibility for revenue growth, margin health, retention, and long-term value creation.
• Develop and approve annual and multi-quarter strategic account plans aligned with organizational objectives.
• Establish pricing philosophy, contract strategy, and risk parameters; approve non-standard pricing and major commercial commitments.
• Maintain deep understanding of the customer’s business, competitive landscape, and regulatory considerations to inform strategy.
• Ensure forecasting accuracy and renewal strategy across the account.

Executive Engagement and Governance

• Build and sustain executive-level relationships across key customer stakeholders.
• Lead Quarterly Business Reviews (QBRs), strategic planning sessions, and high-level negotiations.
• Serve as the final escalation point for contractual, financial, or strategic performance risks.
• Monitor account health indicators and proactively mitigate retention and profitability risks.

Leadership and Oversight

• Lead and hold ATL and AEs accountable for execution against strategic plans, KPIs, and financial targets.
• Establish clear expectations and performance standards across sales and account management teams.
• Drive disciplined CRM usage, inspection routines, and forecasting rigor.
• Support talent acquisition, succession planning, and leadership development initiatives.
• Model integrity, professionalism, and accountability in all interactions.
• Enforcement of company policy and procedures.

Operational and Financial Stewardship

• Partner with Operations and Finance leadership to ensure service delivery aligns with contractual commitments and margin expectations.
• Review SLAs, operational performance trends, and financial results to ensure alignment with strategic objectives.
• Authorize corrective action plans for material performance gaps or financial variances.
• Other duties as assigned by management.

What You Need:

• Bachelor’s degree required; advanced degree or equivalent experience preferred.
• 7+ years of experience in direct customer account management, sales leadership, or territory management roles.
• Proven success owning a large customer account with full responsibility for revenue, margin, retention, and customer satisfaction.
• Demonstrated P&L ownership, forecasting accuracy, pricing strategy expertise, and margin management capability.
• Experience leading Account Executives and/or people leaders, with demonstrated strength in performance management, coaching, and succession development.
• Strong executive presence with experience of engaging with C-level and senior stakeholders.
• Advanced financial acumen and the ability to use analytics and core metrics to guide strategic decisions.
• Deep industry knowledge and the ability to apply market insights and regulatory understanding to drive sustainable growth.
• Demonstrated accountability for financial and operational outcomes.
• Strategic initiative and sound judgment in complex, high-stakes environments.
• Adaptability and resilience when navigating change, conflict, and shifting customer priorities.
• Strong teamwork and influence skills, building alignment across diverse stakeholder groups.
• High integrity, professionalism, and adherence to ethical and compliance standards.
• Exceptional communication skills, with the ability to tailor messaging to executive audiences.
• Proficiency with Salesforce and Microsoft Office tools.
• Facilities maintenance industry experience preferred.
• Competitive, resilient, and dynamic leadership presence with a strong desire to win, excel, and elevate team performance while maintaining professionalism under pressure.
• Ability to be available 24/7 for customer needs.
• Valid driver’s license.
• Ability to travel at least twice per quarter for customer engagement or to support account and business growth. Other business travel required as needed.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.