Arcade Game Technician

Arcade City PF 131 Island Dr Suite #1105 Pigeon Forge, TN 37863, USA Description The Arcade Game Technician is responsible for the operation, maintenance, diagnostics, and repair of arcade machines, gaming consoles, and VR systems at FACE Amusement. This role involves performing preventive maintenance, troubleshooting electrical and mechanical issues, installing and configuring new equipment, and ensuring all systems meet safety and performance standards. The ideal candidate has strong technical aptitude, hands‑on repair experience, and the ability to quickly resolve issues to minimize downtime and maintain optimal gameplay experiences. What You’ll Do Maintain, troubleshoot, and repair arcade machines, gaming consoles, and VR equipment. Perform regular inspections and preventive maintenance on all gaming equipment. Assist with the installation and setup of new games and attractions. Provide technical support to ensure a seamless gaming experience for our customers. Collaborate with the team to brainstorm and implement new ideas for enhancing our gaming environment. Ensure all safety protocols and guidelines are followed. What We’re Looking For A passion for games and a solid understanding of gaming technology. Previous experience in a technical or repair role, preferably in the gaming or entertainment industry. Strong problem‑solving skills and the ability to think on your feet. Excellent communication skills and a customer-focused attitude. Ability to work in a fast‑paced, fun‑filled environment. Flexibility to work evenings, weekends, and holidays as needed. Why FACE Amusement? Be part of a company that values fun and innovation. Enjoy a collaborative and supportive team atmosphere. Opportunities for growth and advancement within the company. Competitive salary and benefits package. Employee perks, including free access to games and attractions. If you’re ready to bring your technical skills to a place where fun is a priority, we want to hear from you! Apply today and join the FACE Amusement family. Benefits Medical, Dental, Vision, Disability, and Life Insurance 401k with 4% company matching 10 days PTO accrual first year Company Paid Tele-Medicine Discounts to numerous area attractions Discounts at all our restaurants Duties & Responsibilities Provides Tier 1 support for all equipment on site. Troubleshoots, diagnoses, and repairs hardware and software. Transports and assembles machines and other equipment as needed. Uses manuals, diagrams and reports to keep machines in working order. Uses meters, electrical parts, hand tools, and soldering irons to complete tasks. Identifies and documents the most common problems among equipment. Performs inspections as well as regular and preventative maintenance. Records and reports attraction performance daily and weekly. Cleans and organizes games as directed. Ensures the safety and security of company property, tools, keys and assets. Manages inventory, parts, and supplies. Ensures safety, service and cleanliness. Perform team member responsibilities at locations when requested. Requirements Must be at least 18 years of age and have a valid driver license Previous experience in the amusement industry as a game repair technician highly desired Ability to work independently and in a team environment Advanced computer knowledge IT Support experience preferred Able to lift up to 30 pounds Flexibility to work varied shifts to include weekends and holidays Technology Relationships Safety Mechanical Ability Analytical Skills Judgement & Decision Making All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. FACE participates in E-Verify FACE Culture All Team Members of FACE are expected to support the brand through active engagement in our core values: F aith: being confident in one another A ttitude: responding positively regardless of circumstances C onsistency: doing what is expected everyday E xcellence: pursuing my personal best Job Type: Full-time Pay $18-$20 /hour Additional Benefits 401(k) 401(k) 4% Match Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Tools provided Vision insurance Schedule Day shift Evening shift Holidays Morning shift Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr