Senior Product Manager, Salesforce GM Energy

Job Description

About GM Energy
Are you passionate about being a part of a start-up that will transform General Motors Are you interested in entering the fastest growing industry Energy & Power

GMs energy team was launched in 2021 and is rapidly growing. GM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems) vehicle to grid capabilities and software platforms needed to operate and aggregate these assets on the grid.

Through ourGM Energy Homeofferingsresidential customerswill be able to take advantage of a combination of GM Energy backup power storage solar technology and other products all of which can be managed seamlessly through the newGM Energy Cloud.

With GM Energys residential offerings EVs can be leveraged to help mitigate power outages for team envisions a world with no grid outages fully renewable energy and decentralized energy resources. GMs resources reach and all-EV future can deliver that future. This disruption is backed by the bold GM vision of zero crashes zero emissions and zero congestion.

The Role

The Senior Product Manager - Salesforce will be responsible for supporting the successful implementation and adoption of Salesforce platform software. They will help oversee enhancements to GM Energys Salesforce instances. They will support the long-term product vision for the sales platform marketing platform customer care platform and Customer Experience (CX) as executed through the CRM Product Lifecycle. The ideal candidate will have enabled multiple business processes on the salesforce platform and delivered working solutions successfully serving various business leaders needs. This role will be heavily responsible for day-to-day run-the-business operations tracking production issues and resolution of those issues. The ideal candidate is always looking for ways to improve a product or service to make it better faster and more user-friendly.

This position reports to the Group Product Manager Salesforce.

What Youll Do

• Drive development and management of portfolio for delivering Salesforce/CRM Customer Care and Marketing capabilities

• Drive project prioritization and business requirements gathering with technical teams leveraging agile development best practices; attend sprint retrospectives to ensure programs are completed with high standards

• Evaluate new capabilities and share POV from business and technology aspects

• Own parts of the CRM product lifecycle and support the product roadmap

• Engage in a consultative approach while documenting the whys and hows of future development

• Support development maintenance and continuous improvement of the metrics and SLAs of the environments in which the Salesforce CRM system has been deployed

• Understand and solve complex business and technology challenges related to the implementation of CRM technologies and applications that meet business needs

• Support defining of the release process and collaborate with cross functional teams to bring the product or feature to market

• Partner with customer care marketing creative and experience teams to develop use cases personalized content and messaging processes and initiates ongoing engagement of customers leading to continued brand recognition and sales

• Develop and support strategies focusing on customer engagement and personalization for successful outcomes and fulfillment of KPI goals

• Anticipate and proactively resolve CRM platform issues while working independently

• Manage dependencies /Integrations with other digital functions: ERP OMS ecommerce marketing.

• Collaborate with the customer care enablement team to develop and drive adoption plans for new capabilities releases and processes

• Organize and facilitate biweekly end of sprint demos to business stakeholders

• Organize and facilitate biweekly sprint planning sessions with the development team

• Validate track and report bugs discovered in Salesforce production environment

• Coordinate and support UAT for business end users including test case execution

Your Skills & Abilities (Required Qualifications)

• 4 Years Salesforce Experience

• 5-7 Years Product Management Experience

• Bachelors degree in a relevant business marketing or technical field required

• Unique combination of being business-minded and highly analytical

• Experience working with technical & functional resources and following an Agile based delivery methodology

• Deep understanding of customer care / call center processes marketing journey development sales processes lead generation and lead management

• The strategic ability to connect business processes and Salesforce for best practices across multiple departments of an enterprise level company.

• Ability to understand the business business needs and identify areas that can be optimized

• Ability to think critically solve problems make decisions and build trust across the organization

• Excellent interpersonal skills as well as excellent communication skills verbal and written

• Demonstrate self-motivation and the ability to grasp concepts quickly

• Experience with declarative Salesforce development and configuration

• Embrace data driven & customer insights to inform plans launches and iterations

• Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality

• Demonstrated high level of interpersonal skills required to effectively collaborate motivate and facilitate others in group situations

• Desire to work in a complex and evolving environment and to bring an innovation mindset.

• Comfort working in a fast-paced start-up technology environment is essential.

• Highly proficient in oral and written communication skills

• Strong computer software skills especially Microsoft Office including familiarity with MS Excel MS PowerPoint and MS Project

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Experience working as a customer-facing consultant for a Salesforce professional services team (either Salesforce or a Salesforce consulting firm)

• Active Salesforce Certifications: Service Cloud Sales Cloud Experience Cloud Marketing Cloud Email Specialist etc.

#LI-LK1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week or other frequency dictated by their manager. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Required Experience:

Director