Server Assistant/Busser

Job Description

Job Description

Server Assistant

Department: Food & Beverage

Reports To: Dining Services Manager

Schedule: Full-Time, year-round

Availability Requirement: Must be available to work weekends and holidays during peak season (May–September) Compensation: Starts at $18/hour; based on experience

Benefits: Eligible for applicable Club benefits, including meals, fitness program, health benefits, golf privileges, and professional development opportunities

Must be 18+ years old for this position

Position Overview

Burning Tree Country Club is seeking a professional, service-oriented, and values-driven Server Assistant to support our Food & Beverage team across our à la carte dining outlets, including The Grille Room, Founders Bar, Patio, and Salons.

This position plays a vital role in delivering exceptional Member and guest experiences by ensuring the dining room operates smoothly and efficiently, in accordance with established service standards. Server Assistants work closely with servers, runners, and management to maintain cleanliness, organization, and attentive service throughout each shift.

Through teamwork, consistency, and attention to detail, the Server Assistant contributes to the warm, professional atmosphere that defines Burning Tree Country Club.

Who We Are

Burning Tree Country Club is a private, family-oriented club founded in 1962 and committed to creating exceptional experiences for Members, families, and guests.

Our community includes:

• An 18-hole championship golf course that has hosted U.S. Open Qualifiers and Met PGA events
• An 8-lane, 25-meter pool with diving well
• Har-Tru tennis courts and platform tennis complex
• Multiple dining venues and event spaces
• Active junior programs in golf, tennis, and aquatics
• A year-round Youth Activities Program and Summer Camp

We take pride in delivering first-class service through strong teamwork, thoughtful leadership, and attention to detail across all departments.

At Burning Tree Country Club, we are proud to be a team of dynamic professionals who champion authenticity, consistency, excellence, and innovation. We seek individuals who are committed to delivering exceptional service, working collaboratively, leading with integrity, and continuously striving to improve. Our team members are held to high standards and supported through structured training, meaningful feedback, and opportunities for growth.

Who You Are

You are dependable, attentive, and service-focused. You take pride in supporting your team and ensuring Members and guests feel welcomed and cared for. You:

• Maintain a positive and professional attitude, even during busy service
• Work efficiently and proactively
• Communicate clearly and respectfully
• Take initiative and anticipate needs
• Thrive in a fast-paced, team-oriented environment

The Essentials (Core Responsibilities)

Dining Room Preparation & Support

• Set dining room tables according to Club standards and reservation needs
• Complete side work duties, including stocking silverware, glassware, and linens
• Polish glassware, china, and flatware
• Refill condiment containers and maintain station readiness
• Fold napkins and reset tables according to service standards

Service Support

• Provide water service and monitor beverage levels
• Assist servers with clearing courses and special requests
• Support drink service when necessary
• Communicate table needs and guest requests to servers
• Continuously monitor tables to assist with clearing and resetting
• Maintain proper clearing techniques according to Club etiquette standards

Sanitation & Organization

• Organize and separate bussed dishes properly to avoid breakage
• Sort silverware, glassware, and china in dish area correctly
• Clean and sanitize tables and chairs before resetting
• Maintain cleanliness of service stands and work areas
• Complete supply requisitions with management approval

The Expectations (Performance & Service Standards)

• Always maintain a courteous and professional demeanor
• Demonstrate urgency and attentiveness during service
• Support hosts and management when greeting and seating guests
• Follow proper service etiquette and clearing procedures
• Always assist the team proactively (never return empty-handed)
• Communicate effectively with management and colleagues
• Work weekends and holidays during peak season
• Contribute positively to team culture and Member experience
• Follow all Club policies and service standards

The Standards (Qualifications & Professional Conduct)

Education & Experience

• High School diploma or equivalent preferred
• 3–6 months related experience or training preferred
• Equivalent combination of education and experience considered

Skills & Competencies

• Basic mathematical skills
• Ability to follow written and verbal instructions
• Strong verbal communication skills
• Friendly, courteous, and customer-focused demeanor
• Outgoing, warm, and positive attitude
• Ability to apply common-sense problem-solving in standard service situations

Physical Requirements

• Stand and walk for extended periods
• Use hands to handle objects and equipment
• Reach, balance, climb, stoop, kneel, crouch as needed
• Lift up to 10 pounds regularly and up to 25 pounds occasionally
• Work in a fast-paced dining environment

Commitment to Service Excellence

To perform this role successfully, the Server Assistant must consistently meet the productivity, quality, and service standards expected at Burning Tree Country Club. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.