Contact Center Customer Service Representative

Dallas, TX Job Summary Customer Service Representative – provide high quality support through calls, emails, and chats. Handle inquiries, resolve issues, and represent our clients with professionalism and care. Key Responsibilities Handle inbound calls, emails, or chats from customers. Provide accurate information about products, services, and billing. Resolve customer complaints and escalate when necessary. Maintain detailed records of customer interactions. Follow company procedures and compliance guidelines. Meet performance goals related to quality, efficiency, and customer satisfaction. Participate in training and coaching to improve service delivery. Qualifications Must be 18 years or older. High school diploma or equivalent. 1+ years of customer service experience, preferably in a contact center. Strong communication and interpersonal skills. Ability to multitask and work in a fast‑paced environment. Familiarity with CRM systems and call center tools. Fluent in English and Spanish. Authorized to work in the United States. Must be willing to submit a background and security investigation with fingerprinting; offers contingent on results. Must be willing to submit to drug screening; offers contingent on results (not in Canada). Benefits Paid Time Off and paid holidays. Incentives & Rewards (cash bonuses, prizes). Health benefits after 60 days (medical, dental, vision); 30 days for part‑time; options vary by location. Retirement savings programs where available. Disability insurance. Life insurance. Supplemental insurance (accident and critical illness). Career growth opportunities. Paid training. Engaging work environment. Casual dress code. Physical Requirements The employee will be largely sedentary, requiring sitting/standing for extended periods while operating a computer and telephone headset. The employee will be required to use a computer and office equipment such as a phone, copier, and printer, and may need to move about the office, reach, lift or hold objects up to 40 lbs. EEO Statement MCI is an equal opportunity employer. We do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. #J-18808-Ljbffr