Business Analyst

Business Analyst

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population.

Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company.

Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

The Business Analyst supports the analysis, testing, implementation, and continuous improvement of technology solutions across Aria Care Partners. This role serves as a liaison between business stakeholders and technical teams, translating business needs into requirements, workflows, and user acceptance testing.

In this role you will work closely with clinical, operational, financial, and technology teams to identify process improvements, document requirements, perform system and user acceptance testing, validate solutions, and support successful implementations. This position is responsible for ensuring technology solutions meet business requirements, function as intended, and deliver measurable business value while maintaining quality, accuracy, and operational efficiency.

The ideal candidate is analytical, detail-oriented, comfortable working with data, and capable of balancing business analysis responsibilities with hands-on system testing.

What You'll Do

• Gather, document, and validate business requirements and workflows.
• Analyze business processes and identify opportunities for improvement.
• Create and maintain requirements documents, process flows, and user stories.
• Collaborate with business stakeholders, Product Managers, Systems Analysts, Quality Analysts, and Software Engineers to design and implement solutions.
• Develop and execute test plans, test cases, system testing, and user acceptance testing (UAT) activities
• Validate system enhancements, integrations, reports, and data conversions.
• Document and track defects, issues, and testing results.
• Assist with implementation planning, deployment validation, and post-production support.
• Analyze data and assist with reporting, troubleshooting, and root cause analysis.
• Support project documentation, status tracking, and stakeholder communication.
• Develop subject matter expertise in company systems, workflows, and business processes.
• Handle sensitive and protected business information with appropriate confidentiality.

Requirements

• Bachelor's degree in Business, Information Systems, Healthcare Administration, Computer Science, or related field preferred.
• 1-3 years of experience in business analysis, systems analysis, quality assurance, or a related role.
• Experience gathering requirements, documenting workflows, and supporting business process improvements.
• Experience developing and executing test cases and user acceptance testing.
• Experience supporting healthcare operations, EMR systems, healthcare technology, Salesforce, reporting tools, or system integrations preferred.
• Strong analytical, problem-solving, and communication skills.

Qualities You Have

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Customer-service mindset and commitment to delivering quality solutions.
• Ability to learn new applications and/or functionality quickly.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Visio).
• Familiarity with Asana, SQL, data analysis, or reporting tools is a plus.

Physical Demands & Working Conditions

• Work is performed in a normal office setting with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.

What's In It For You

• Paid Time Off (PTO), which starts accruing from your first day at work
• Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
• 401k Retirement Plan with 100% Company Match on your first 4%
• Medical insurance
• Dental insurance
• Vision insurance
• Pet insurance
• Company match for Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company paid Employee Assistance Program (EAP)
• Life and Disability Insurance
• Wellness Program
• And more!