Customer Service Specialist

Now Hiring: Customer Service Specialist / Front-End Supervisor (Full-Time) – Immediate OpeningLocation: Moser's Grocery Store – Ashland, MOFLSA Status: Non-exemptGet Paid. Get Perks. Get Ownership.Join a 100% employee-owned company where your work directly contributes to your future. Looking for a customer service, retail leadership, or front-end operations opportunity in Ashland, MO? As a Customer Service Specialist, you'll help lead front-end operations, support team members, and deliver an outstanding shopping experience while ensuring operational excellence throughout the store.What You GetWeekly pay + competitive wagesEmployee-Owned (ESOP) – earn company stock at no cost to youExempt leadership positionFull-time, stable hoursLeadership development and advancement opportunitiesHands-on experience in retail operations and customer service leadershipOpportunity to grow within store leadership rolesA team-focused environment where you can take ownershipWhat You'll DoLead and support front-end store operations, including self-checkout and sales floor productivityAssist customers with purchases, returns, exchanges, and general inquiriesEnsure operational excellence in cash handling and front-end proceduresMonitor and resolve customer concerns quickly and professionallyTrain, mentor, and motivate front-end team members to achieve performance goalsPromote store loyalty programs and customer engagement initiativesMaintain a clean, organized, and welcoming shopping environmentCollaborate with store leadership to improve operational efficiency and customer satisfactionEnsure compliance with company policies, procedures, and operational standardsSupport daily store operations and perform additional duties as assignedWhat We're Looking ForPrevious customer service, retail, front-end, or supervisory experience preferredStrong communication and interpersonal skillsProven leadership and problem-solving abilitiesAbility to think quickly and make sound decisions in a fast-paced environmentExperience with cash handling, customer service operations, and productivity managementFriendly, engaging, and customer-focused attitudeStrong attention to detail and organizational skillsProficiency with Microsoft Office and OutlookAbility to work independently and as part of a teamFlexible availability (days, evenings, nights, weekends, holidays, and overtime as needed)Work EnvironmentFast-paced grocery store front-end environmentFrequent interaction with customers, team members, and store leadershipCombination of standing, walking, and computer-based work throughout the dayAbility to lift and carry up to 25 lbs regularlyFlexible schedule including days, evenings, nights, weekends, and overtime as neededThis is not an official description but represents major responsibilities a new hire can expect to perform.Start Earning Right Away – We're hiring immediatelyApply now and start building your future with us. Pro Food Systems Inc (PFSbrands)