Billing Coordinator / Dental Office Manager

Job Description

Job Description

Billing Coordinator / Dental Office Manager 

We are seeking an organized, patient-focused Dental Office Manager with strong dental billing experience to oversee daily office operations and support accurate, timely revenue cycle activities.

Key responsibilities

• Manage daily front-office operations, scheduling, patient flow, and staff coordination.
• Help maintain a professional, welcoming patient experience.
• Verify insurance eligibility and benefits; obtain prior authorizations when needed.
• Prepare, submit, and follow up on dental insurance claims, including electronic claims.
• Post insurance payments, patient payments, adjustments, and refunds accurately.
• Review aging reports; follow up on outstanding insurance claims and patient balances.
• Resolve claim denials, billing discrepancies, and patient account questions.
• Collect co-pays and outstanding balances while communicating payment expectations professionally.
• Maintain accurate patient demographics, insurance information, treatment plans, and financial records.
• Prepare daily deposit and production/collection reports.
• Coordinate with dentists, hygienists, and outside vendors to support efficient office operations.
• Ensure compliance with HIPAA, office policies, and applicable billing requirements.
  

Qualifications

• Prior experience as a Dental or Medical Office Manager, Dental or Medical Billing Specialist, or similar dental administrative role.
• Demonstrated experience with dental/medical insurance billing, claims follow-up, payment posting, and accounts receivable.
• Familiarity with dental practice-management software, such as Dentrix, Open Dental, or similar systems.
• Working knowledge of PPO, and fee-for-service dental billing, as applicable.
• Strong communication, organization, leadership, and problem-solving skills.
• Ability to handle confidential patient and financial information with discretion.
• High school diploma or equivalent required; additional dental administration training preferred.
  

Preferred qualities

• Detail-oriented and dependable.
• Comfortable managing multiple priorities in a busy dental practice.
• Friendly, professional, and confident when discussing treatment costs and payment options with patients.