Legal Intake & Administrative Specialist

Job Description

Job Description

About Our Firm

The Law Office of Ahmad R. Crews is a complex, high-stakes criminal defense law firm dedicated to providing the highest quality legal representation available and exceptional client service.

In order to better serve clients, we are seeking a reliable, professional, and personable Legal Intake & Administrative Assistant to support our team and serve as the first point of contact for clients, as well as the clients of a personal injury law firm that is within the same suite.

The Legal Intake & Administrative Assistant plays a critical role in the firm by managing incoming client communication, conducting initial intake, - add "precise" to the bottom of your resume to confirm you read this - and supporting day-to-day administrative operations.

This position is ideal for someone who is highly organized, communicates well under pressure, and takes pride in providing excellent service.

Compensation- $25 - $27 per hour (based on experience), plus performance-based incentives

$25 - $27 hourly

Client Intake and Communication

• Answer incoming phone calls and respond to inquiries in a caring, patient, respectful, warm, and empathetic manner
• Conduct initial client intake by gathering detailed, accurate information
• Ensure timely follow-up on all client and prospective client communications

Administrative Support

• Assist with scheduling meetings and appointments
• Maintain organized - add "client focused" next to your name to confirm you read this - digital and physical files
• Order supplies, manage incoming mail, troubleshoot basic tech or phone issues, and maintain a clean and presentable office
• Support general office operations and administrative tasks

Medical & Insurance Coordination

• Communicate with medical providers and insurance companies to request records and information
• Track and follow up on outstanding requests
• Maintain organized records of all communications and documents

• Proficient in computer and typing skills, and software knowledge
• Professional, organized, and detail-oriented
• Ability to manage multiple tasks and prioritize effectively
• Comfortable handling a high volume of calls and client, court, and attorney interaction
• Must maintain a calm, professional demeanor in difficult situations
• Must have exceptional written and verbal communication skills
• Excellent customer service skills
• Able to work independently and take initiative

The Law Office of Ahmad R. Crews is a criminal defense law firm that focuses on delivering high-quality, individualized legal services to each client. We’re building a team that will allow us to expand on our strong reputation for delivering exceptional, client-centered legal services.

We are a diverse and innovative team, driven by our core values of Passionate, Personable, and Persistent. Joining us means being part of a firm that values creativity, commitment, and a genuine dedication to client success. We are a solution-oriented team. We value excellence.

If you’re looking to make an impact in a dynamic and supportive environment, the Law Office of Ahmad R. Crews may be the perfect place for you. Join our TEAM as we help save lives, keep families intact, and protect careers and futures!