Ski Technician - Rental Delivery - Mammoth Mountain

Seasonal (Seasonal) Location: Mammoth Lakes, CA Canyon Lodge Limelight Hotel Westin Mammoth Mountain Inn Terms: Seasonal,full- and part-timeroles available Pay: __$20/hour base wage, plustips Requirements Expectweekendand holiday work. Daily operations broken into morning and evening shifts. Driver’s License Ability tolift upto 80lbs Nopreviousrental experiencerequired! AboutUs Ski Butlers is an integrated operation of theMammoth Mountain rental department. Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers,partnersand team members. We have cultivated an extraordinary team culture over the past 20 years,rallying behind collaboration,teamwork,accountability,and funabove all else. Our mission is to make ski vacations convenient by tapping into our shared passion,cultureand fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values. Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple,remainingcuriousand giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, wedon’tstop there. Our culture is about being a part of something bigger. Whetherit’scontributing to our net zero climate initiatives, building lifelongfriendshipsor making acustomer’svacation memorable, a job at Ski Butlers will be the best decision you make. About theRole SkiTechnicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, completingon-mountain supportserviceand pickingup gear at the end oftheir rental period.We empower our technicians to build confident decision making,accountabilityand professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers.Join our team to pursue your passion in the mountains and most importantly, have fun! Perks and Benefits Alterra Mountain Company Employee Pass Mammoth friends & family passes Discounted access to500+ industry brands Generous discountsto Rossignol/Dynastar/Lange equipment 401K benefit and match for ALL staff members over18years old Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health. Comprehensive Employee Assistance Programs, emotionalwellbeingand work-life balance resources to keep you at your best. Primary Responsibilities Delivery:Completing scheduled and reactive ski/snowboard rental fittings while focusing on ourthreeKey Customer Requirements: KCR #1:On Time –Arriving within 5 minutes of the agreed upon time KCR #2:Communication –Setting clear expectations around the entire scope of service KCR #3:Equipment –Choosing the right equipment for each guest given their skills and current conditions at the resort Support:Provide equipment support to our guestswithin 45 minutes Pickup:All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use Maintain delivery vehicle cleanliness and fuel levels Packing orders for future delivery Setting up the next shift and future team members for success Secondary Responsibilities Basic ski/snowboard tuning,waxingand general equipment maintenance Making/Answering customer phone calls with a positive and inviting tone of voice Restocking delivery vehicles with extra equipment Plan delivery routes, supportcallsand pickups for the current and upcoming shift. Respond to customer phone calls, text messages,emailsand voicemailsin a timely manner. Upselling existing guests via phone calls/texts in predelivery communication Taking reservations and issuing refunds Ski Butlers and Mammoth Mountain are standalonebusinesseswithin Alterra Mountain Company’s family of mountain destinations. Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure. #J-18808-Ljbffr Alterra