Enhanced Care Management (ECM) Program Manager

Enhanced Care Management (ECM) Program ManagerHot JobHeadquarters - Alameda, CA 94501## OverviewSalary Range$99,000.00 - $142,000.00 SalaryPosition TypeFull TimeCategoryNonprofit - Social Services## DescriptionUnder general direction, the Program Manager leads the development and implementation of First 5 Alameda County's new Enhanced Care Management (ECM) program for young children and families with complex medical and social needs. This is a unique opportunity to build a program from the ground up that will improve access to coordinated, whole-person care for children and families across Alameda County. The Program Manager oversees program implementation, supervises staff, and ensures services align with CalAIM requirements, quality standards, and regulatory expectations. In partnership with clinical and community partners, the role develops workflows, protocols, and systems that support effective ECM service delivery while advancing child-centered care and birth equity.* Oversees delivery of ECM services and ensures alignment with CalAIM requirements.* Supervises and supports ECM staff to ensure high-quality, coordinated service delivery.* Supports the development and review of comprehensive care plans to ensure a coordinated whole-person approach for Medi-Cal members* Develops and refines operational workflows and processes to support effective ECM implementation and program operations.* Coordinates with Managed Care Plan partners to support program alignment and ensure compliance with contractual, quality, and promising practices standards.* Ensures accurate and timely staff documentation to support billing requirements and necessary reports.* Assesses team performance and communicates findings to leadership; implements changes to improve efficiency and service quality; maximizes effectiveness and ensures alignment with department's mission* Recommends and implements goals and objectives, policies and procedures and ensures the program is staffed with qualified employees by supporting hiring, training, performance management, and staff development* Oversees daily program operations by setting expectations, communicating goals, and monitoring work to ensure quality, timeliness, and compliance with policies* Develops and implements program plans and resources, and provides training to ensure staff and partners understand their roles and responsibilities## Qualifications Minimum Qualifications: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. Additional experience and/or education can be substituted to meet typical qualifications. A typical way to obtain the required qualifications would be: Five (5) years of increasingly responsible experience in program management, administration, and development specific to the program area of assignment and completion of a bachelor's degree from an accredited college or university with major coursework in a closely related field applicable to the position.Additional relevant work experience may be substituted to meet the college coursework/bachelor's degree standard. Knowledge of:*** Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.* Principles and practices of leadership.* Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.* Operations and services provided within assigned program area, as well as its stated mission, scope, and priorities.* Principles and practices of program management including planning, development, implementation, and evaluation.* Socioeconomic, demographics, and other environmental considerations specific to program participants and target population.* Modern practices, procedures, research, and best practices specific to the assigned program and it's goals.* Public Agency budgetary, contract administration, administrative practices, and general principles of risk management related to the functions of the assigned area.* Practices, procedures, and techniques involved in obtaining and maintaining grants and other funding sources and the preparation and development of related proposals and contracts.* Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.* Agency and mandated safety rules, regulations, and protocols* Techniques for providing a high level of customer service, by effectively dealing with the public, vendors, contractors, and Agency staff.* The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.* Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. Ability to: * Develop and implement goals, objectives, practices, policies, procedures, and work standards.* Provide administrative, management, and professional leadership for the assigned program. • Effectively manage and administer program operations and activities.* Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.* Prepare and administer complex funds and program budgets; allocate limited resources in a cost- effective manner.* Adapt to changes in priorities or resources that impact pre-established timelines and courses of action.* Maintain awareness of the functioning and status of multiple work groups or program areas simultaneously.* Conduct technical and administrative analysis on programs and services to identify and recommend changes and improvements based on program goals, guidelines, and respective experience.* Research, analyze, and evaluate new service delivery methods, procedures, and techniques.* Work with internal and external stakeholders to identify community care needs in assigned program.* Ensure the maintenance and retention of complex records, files, reports, and other documents.* Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.* Prepare clear and concise correspondence, documentation, and other written materials.* Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.* Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.* Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.* Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.* Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. Please note: * We are working a 2 day per week hybrid in-office schedule and may return full-time at an undetermined date.* All First 5 employees must live and work in California.* The salary range for this position is $95,000 to $137,000 and as an independent government agency, the posted salary is the set salary range for this position. We cannot offer salaries above this posted range. About First 5 Alameda County First 5 Alameda County believes every child in Alameda County should have optimal health, development, and well-being to reach their greatest potential. Through innovative programs and policy advocacy, we help provide children and their families access to resources that support their first five years of development.Join our mission-driven team that in partnership with the community, supports a county-wide continuous prevention and early intervention system that promotes optimal health and development, narrows disparities, and improves peak years of child development. First 5 Alameda County Benefits We offer a comprehensive benefits package with health care options to meet the diverse needs of our employees and their families. These benefits include but are not limited to Medical, Dental, & Vision Coverage, $1,500 credit per year to spend on benefits, Health and Dependent Care Flexible Spending Accounts (FSAs), Employer Paid & Voluntary Life & AD&D Insurance, Long-Term Disability Insurance, Retirement Plans including the ACERA Pension Plan, Commuter Benefits, Employee Assistance Plan and more.We also offer paid vacation, paid time off and sick time. We have 17 paid holidays including the week between Christmas Day and New Year's Day as paid time off.

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