Dental Health Information Technology (EHR) Trainer [Level I]

Job Description

Job Description

Description:

THE MISSION YOU WOULD BE A PART OF:

Become a part of a team where every day is an opportunity to make a positive impact in your community! At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

Elica Health Centers is looking for dynamic individuals to join our growing Health Information Technology team!

WHAT YOU'LL DO:

Under general supervision the Dental Health Information Technology (HIT) Trainer primary function is to coordinate and lead ongoing HIT and related systems training for staff and providers that are effective and timely. They will be responsible for understanding clinical requirements in an operational healthcare setting and translating those requirements into formal specifications to assist in the development of training materials, training content, and topics for on-going HIT systems training based on chart review and input from strategic internal partners, management and users. They will provide on-boarding EPIC and HIT systems training and subsequent training on system enhancement/upgrades and related work flows. The HIT Trainer must have the ability to understand healthcare software, explain technical concepts to non-technical professionals, and to translate administrative and operating requirements into clear, specific, and actionable practices.

BENEFITS:

• Retirement Savings Made Easy: Enjoy a 403(b) retirement plan with up to 4% employer matching and 100% immediate vesting —start building your future from day one!
• Comprehensive Healthcare Options: Choose from two Anthem Blue Cross PPO plans for medical, plus dental and vision coverage for you and your family.
• Employer-Funded HRA: Our Health Reimbursement Arrangement helps cover out-of-pocket medical costs, giving you peace of mind.
• Flexible Spending Accounts: Take advantage of two FSA options: Health Care FSA and Dependent Care FSA , tailored to suit your needs.
• Security for the Unexpected: We provide company-paid basic Life and AD&D Insurance , with options to enhance coverage.
• Enhanced Protection: Explore additional benefits like Hospital Indemnity, Critical Illness, and Accident Insurance , plus ID Theft Protection and Pet Insurance .
• Time to Recharge: Enjoy accrued paid time off , paid holidays , and Employee Assistance Plan (EAP) access, which includes counseling, financial, and legal services, along with a vast library of online resources.
• Invest in Yourself: Benefit from our Tuition Reimbursement Program for ongoing education and growth, plus CME/CEU and license reimbursements for eligible roles.

This is more than just a benefits package—it’s a commitment to your health, well-being, and professional success!

Learn more about Elica’s services and mission at our website or check us out on Facebook.

Requirements:

WHAT ARE WE LOOKING FOR?

The successful candidate will be willing and able to:

• Provides classroom, one-on-one and roaming support for end users, including support staff and clinicians.
• Provides hands-on initial and on-going training on the EHR system (EPIC) and related applications to both licensed and non-licensed staff.
• Support any new or upgrade implementation module(s).
• Implementation tasks will include testing in support environments, redesigning clinical workflows, facilitating end-user application training, and supporting go-live activities.
• Provides input into curriculum design/scripts for HIT training, including input for the development of training manuals.
• Collaborate in the development of necessary policies and procedures and will bring forward related issues that require resolution.
• Document and monitor new and existing workflows and their associated procedures.
• Provides feedback on HIT users’ competencies.
• Assist with tracking of end user attendance, course completion and testing.
• Conducts HIT operational audit as determined by management.
• Triages customer issues providing business/clinical HIT/IT support in specific areas such as patient encounters, patient scheduling, clinical workflows and business operations of EPIC.
• Responsible for the maintaining and monitoring of assigned error pools/queues including but not limited to Rx Errors, Open Charts, Orders, etc.
• Manage multiple projects/tasks simultaneously

The successful candidate has:

• Minimum High School Diploma or equivalent required. A Bachelor's degree in business, healthcare or related fields are highly preferred.
• Two (2) years of experience working in healthcare preferably in training, informatics, or similar job function capacity in combination with (2) years of Clinical Setting experience.
• Equivalent combination of education and experience in adult education, guiding and training in a classroom setting, healthcare and/or EPIC HIT will be considered.
• Above average technical knowledge and experience with Microsoft Office Suite, Google Workspace and MS Windows.
• Proven knowledge of HIT systems, including previous experience with EPIC software required. Previous experience with training the EPIC suite of products is a plus.
• Knowledge of front and back-office utilization of health information technology systems required.
• Knowledge of curriculum development and workflow analysis.
• Basic knowledge of CPT, Healthcare Common Procedure Coding System (HCPCS), and ICD- 10-CM coding is preferred.

Physical Requirements and Work Environment

The work environment is characteristic of normal office conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or lift. The employee is occasionally required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

*Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered.

Compensation - Dependent Upon Experience

$27.00 - $35.00 an hour