DIRECTOR, GLOBAL OPERATIONS GOVERNANCE

Director, Global Operations Governance

At Vertiv, we design, manufacture, and service critical digital infrastructure technologies that keep the connected world running 24/7. Our portfolio spans power management, thermal management, and IT infrastructure solutions, complemented by a global network of service centers worldwide. We enable the world's vital applications from data centers to communication networks to commercial and industrial environments to continuously run.

The Director, Global Operations Governance is a senior leadership role responsible for establishing, executing, and sustaining the governance framework that drives strategic initiative deployment across Vertiv's global operations. This position partners collaboratively with Regional Operations Excellence leaders, the VOS (Vertiv Operating System) organization, Project Management Office leaders, site leadership, Global Business Units (GBUs), and central functions to design, implement, and enforce governance around the creation, monitoring, and reporting of Key Performance Indicators (KPIs) aligned to Vertiv's strategic priorities: Customer Focus, Operational Excellence, High Performance Culture, Innovation, and Financial Strength.

This role serves as the custodian of global operational excellence governance and a catalyst for developing a high-performance culture driven by safety, discipline, transparency, and accountability through rigorous VOS deployment and Lean methodology adoption. The Director will play a critical role in accelerating Vertiv's journey toward manufacturing excellence, leveraging the AI-enabled operations to achieve superior customer experience, and an optimized global manufacturing network.

Reports to: VP, Global Operations Strategy and Governance

Key Interfaces: Regional Ops VPs, VOS Leaders, Site Leadership Teams, Functional Leaders, IT, Finance, GBUs

KEY RESPONSIBILITIES

• Establish and maintain the global operations governance framework including tiered review cadences, escalation mechanisms, and compliance audits across all regions (Americas, EMEA, Greater China, India, Asia)
• Own the Global Operations Scorecard governance ensuring consistent definition, measurement, and reporting of KPIs across Safety, Quality, Delivery, Inventory, Cost, Supplier, Sustainability, Footprint Optimization, and People metrics
• Drive the Breakthrough Objective Deployment process, ensuring alignment between 3-year strategic objectives and annual operating plans
• Govern the integrity and standardization of performance data to enable data-driven strategic decision-making at the executive level

Cross-Functional Program Leadership

• Lead cross-functional and matrixed teams across the global organization toward common strategic objectives, managing interdependencies and resource conflicts
• Direct the project portfolio ensuring quality execution, on-time delivery, and targeted financial benefits realization
• Provide enterprise-level project planning, milestone management, scope governance, resource forecasting, financial management, and change management across the strategic initiative portfolio
• Support the acceleration of Lean Culture and tools deployment: strategy deployment, systemic performance management, root cause analysis, and rapid problem solving

Customer Experience & Delivery Excellence

• Drive governance mechanisms to improve Customer service levels and reduce customer claims toward strategic targets
• Support customer collaboration initiatives including Global Strategic Account (GSA) operational alignment
• Ensure governance of order fulfillment lead time reduction and delivery accuracy improvement programs

Innovation, Digitalization & AI Adoption

• Govern the deployment roadmap for 'Mandatory' and 'Must' IT systems (MES, WMS, SIOP, QMS) as critical enablers of Manufacturing Excellence and AI adoption
• Leverage AI and advanced analytics to enhance governance reporting, predictive performance management, and decision support capabilities
• Act as business partner in transactional complexity reduction during new systems deployment and digital transformation initiatives

Talent & Capability Development

• Drive organization and skill development to build governance and project management capabilities across the operations function
• Support the "Build the Bench" initiative ensuring versatile, "ready now" leadership talent for business continuity
• Foster a Culture of Quality where continuous improvement and harmonized processes are critical success factors

QUALIFICATIONS Required Skills & Competencies

• Strategic Leadership: Proven ability to lead and influence cross-functional, matrixed teams in a global manufacturing environment without direct authority
• Governance & Compliance: Deep expertise in designing and implementing governance frameworks, management operating systems, and performance review cadences
• AI & Digital Fluency: Demonstrated experience leveraging artificial intelligence, advanced analytics, and digital tools to drive operational decision-making and process automation
• Performance Management: Strong capability in KPI design, balanced scorecard methodology, and data-driven performance gap analysis
• Communication Excellence: Superior verbal and written communication skills with the ability to synthesize complex operational data into concise, executive-ready insights and actionable recommendations
• Change Leadership: Proven change agent with the ability to drive cultural transformation, overcome organizational resistance, and sustain improvements at scale
• Process Excellence: Expertise in Lean, Six Sigma, or equivalent continuous improvement methodologies with practical application in manufacturing environments
• Project/Program Management: Advanced skills in portfolio management, milestone governance, risk management, and financial tracking across complex, multi-regional programs
• Stakeholder Management: Exceptional ability to influence, negotiate, and build consensus across senior leadership, regional teams, and functional partners
• Agility & Resilience: Demonstrated ability to operate effectively in a fast-paced, high-growth environment with competing priorities and tight deadlines

Preferred Qualifications

• 10-15 years of progressive experience in operations management, continuous improvement, or program management in global manufacturing companies of comparable scale
• Previous experience in a global matrixed organization with multi-regional accountability
• Deep understanding of end-to-end manufacturing value chain including SIOP, OTC, NPDI, and P2P processes
• Risk management and scenario planning expertise, particularly in the context of geopolitical complexity and supply chain resilience
• Industry knowledge in critical infrastructure, power management, thermal management, or related industrial sectors
• Familiarity with ESG/sustainability metrics governance in manufacturing operations

Certifications (Preferred)

• PMP (Project Management Professional) or PgMP (Program Management Professional)
• Lean Six Sigma Black Belt or Master Black Belt
• Certified Change Management Professional

EDUCATION

• Bachelor's degree in engineering, Business Administration, Industrial Engineering, or related field (required)
• Master's degree (MBA, MS Engineering, or equivalent) preferred

TRAVEL REQUIREMENTS

• 25-35% global travel required (regional site visits, governance reviews, leadership meetings, and strategic planning sessions)

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture

Customer Focus

Operational Excellence

Innovation

Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication