Leasing Consultant

Job Description Job Description Position Summary The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins and move-outs, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention. Essential Duties & Responsibilities ? Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures. ? Ensures model apartments are in touring condition. ? Orients prospective and current residents to the property. ? Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis. ? Maintains accurate and detailed records of traffic activity by entering applicable information into the computer. ? Follows up with all prospective residents via phone, mail or email. ? Converts phone traffic into scheduled appointments with prospective residents in order to tour the community. ? Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents. ? Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team. ? Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents. ? Completes weekly leasing reports in accurate and timely fashion. ? Ensures all open and close procedures are completed daily. ? Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately. ? Responsible for shopping competitive properties. ? Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired. ? Assists with processing work order requests for residents and ensures work is completed in a timely manner. ? Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed. ? May be asked to assist with planning and implementing resident activities in order to increase resident retention. ? Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention. Skills/Specialized Knowledge ? Ability to read, write, understand, and communicate in English. ? Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Entrata or other types of on-site accounting software. ? Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system. ? Excellent customer service and interpersonal skills; ability to relate to others. ? Professional verbal and written communication skills. ? Strong organizational and time-management skills. ? Ability to perform basic mathematical and accounting functions. ? Ability to read and comprehend reports. ? Comprehension of federal fair housing laws and any applicable local housing provisions. ? Ability to multi-task. ? Ability to make quick and effective decisions. ? Ability to analyze and resolve problems. ? Ability to cope with and defuse situations involving angry or difficult people. ? Ability to close a sale. ? Ability to set and meet goals. ? Ability to consistently meet deadlines. ? Ability to maintain flexibility and creativity in a variety of situations. ? Ability to maintain confidentiality. ? Ability to drive an automobile. Required Licenses ? Current driver license and automobile insurance. ? Real estate license (if required by state). ? Other licenses and/or certifications as required by state law. Other Requirements ? Must maintain professional appearance and comply with prescribed uniform policy. ? Ability to be at work on a regular and consistent basis; Overtime may be required for this position. ? Ability to work weekends and non-traditional holidays. ? Must be available to work on-call or when needed due to staffing shortages. ? Willing to participate in social media content creation as needed. ? Some travel may be required. Physical Demands ? Standing, walking, and/or sitting for extended periods of time. ? Frequent climbing, reaching, use of fingers, handling, talking, and hearing. ? Moderate crouching and lifting. ? Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet. ? Pronounced visual acuity (near and far) and field of vision. ? Ability to judge distances and spatial relationships. ? Ability to identify and distinguish color. ? Ability to lift and/or move up to 50 pounds. ? Rare to moderate proximity to moving, mechanical parts. Mental Functions ? Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, and communicate. ? Ability to tolerate stressful situations. ? Ability to work under moderate to close supervision. Work Environment ? Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions). ? Potential exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces. Hazards ? Potential exposure to communicable diseases through frequent contact with public. ? Possible exposure to short-tempered or aggressive people. ? Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation. Monday - Friday, Days. Weekends and Holidays as needed.