Patient Service Representative - Pulmonary Clinic

Patient Service Representative (PSR)

The Patient Service Representative (PSR) is responsible for administrative duties and front office processes in the wound care clinic. Collects co-pays, obtains authorizations and posts charges, and facilitates the referral process for the patient. Coordinates office services and related activities. Follows set programs for the maximum utilization of services. Must have knowledge of general health care issues, trends and quality management. Responsible for scheduling for the clinic, monitoring clinic numbers, generating and interpreting daily and weekly productivity reports. Responsible for work processes of the department as well as daily operations. Completes established competencies for the position within designated introductory period. Other related duties as assigned.

Responsibilities

Perform patient check-in/check-out, including registration, demographic updates, and insurance verification Schedule, confirm, and manage patient appointments and provider calendars Collect co-pays, balances, and maintain accurate payment records Answer phones and address patient inquiries with professionalism Manage eFax inbox; route referrals, orders, and documents appropriately Scan and maintain accurate records in the EMR system Coordinate patient flow and notify clinical staff of arrivals or delays Schedule follow-ups and support continuity of care Verify insurance eligibility and assist with authorization processes Ensure compliance with HIPAA, documentation, and organizational policies

Qualifications

MINIMUM EDUCATION: High School Diploma or Equivalent GED PREFERRED EDUCATION: Associates Degree from an accredited school or college. Completion of Medical Office Assistant Program. MINIMUM EXPERIENCE: 2 years of medical office experience PREFERRED EXPERIENCE: 4 years medical office experience PREFERRED CERTIFICATIONS/LICENSURE: Healthcare management/administration certification.

About Us

Northeast Baptist Hospital Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Northeast Baptist Hospital, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

About the Team

Baptist Health System has more than 120 years history of caring for our community and making a positive difference. Our system of care includes six full-service hospitals, a specialized childrens hospital with a dedicated pediatric emergency unit, a comprehensive cancer care network, fitness and rehabilitation centers, a physician network, imaging centers, ambulatory services and the Baptist School of Health Professions. Wherever you go in the Baptist Health System, youll find that we have the same goal to help people achieve health for life through compassionate service inspired by faith. Join our team!