Highlands General Manager

Highlands General Manager (GM)

Employment Status: Full-Time

FLSA Status: Exempt


Benefit Status:

Bella Vista Property Owners Association

Department: Food &Beverage/Highlands Pub & Patio

Department #:

Reports to: Area Restaurant Manager

Safety Rating: High

Starting Pay:

Prepared Date: February 2026

POSITION SUMMARY

The General Manager is directly responsible for all kitchen functions including input on menu creating, food purchasing, maintenance of quality standards, sanitation and cleanliness, training of employees in cooking methods, preparation, plate presentation, managing portion and cost control and sanitation and cleanliness. They are also responsible for ensuring that the day-to-day operations of the restaurant run smoothly. Will assist with training needs for all positions and assure our customers receive outstanding customer service always. The GM will be responsible for the upkeep of current events, social media, and work with marketing to create promotions. They will brainstorm ideas to increase business in way of new events, promotions, etc. Assures that safety protocol and processes are adhered to. Will require independent judgment in the disposition of routine matters without direct supervision. Will work under the direct supervision of the Area Restaurant Manager.

REQUIREMENTS, ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Analyzes restaurant's sales levels and profitability and creates and implements strategic plans to achieve sales goals.
• Organizes marketing activities such as discount themes and promotional events on and off site.
• Assists Executive Chef in planning and coordinating restaurant menus keeping trend and competition information in mind.
• Interviews, hires and trains new employees to work in different positions at the restaurant.
• Make certain that all staff members comply to the safe food handling procedures.
• Formulates work schedules on a weekly or monthly basis and outlines each staff member's work duties.
• Engages customers in positive dialogue to ensure return business and take and resolve any complaints from them.
• Assists in developing and implementing core business and marketing plans.
• Develops and implements marketing strategies to maximize restaurant revenues.
• Performs restaurant opening and closing activities and informs management of repair and maintenance issues needed.
• Monitors budgets and employee payroll services and performs bank deposits after ensuring consistency of financial transactions.
• Keeps track of inventory and order supplies as needed.
• Makes certain that all fire, safety and health regulations regarding food serving is adhered Monitors front end presentation and ensures that restaurant service and quality standards are constantly met.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must have extensive knowledge of both front of house and back of house in a restaurant setting
• Work requires continual attention to details
• Must exhibit excellence in Customer service with all customers
• Able to perform this job successfully
• Must be able to perform each essential duty satisfactorily

• Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee may be exposed to a fast-moving environment, most often guests and other employees. The employee is frequently required to use hands to finger, handle, or feel. The employee is required to stand, walk; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Greater than 50 pounds may require team lift. Specific vision abilities required by this job include close vision and ability to adjust focus. Specific required movements include the following: trunk-bend, twist, rotate, push, pull, and carry, arm's reach and leg-lifts. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud, the air could be affected by the work area, and generally void of pollutants, may be exposed to wet and/or humid conditions, depending on the weather inside/outside the work area.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The Bella Vista POA is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.