QA Associate - Spanish Bilingual

QA Associate - Spanish Bilingual

Job Category: Customer Service and Collections

Full-Time

Location: PCI - St. Cloud Office 628 Roosevelt Rd St Cloud, MN 56301, USA

Pay Range: $21 - $24.25 USD per hour

Description

QA Associate – SPANISH BILINGUAL

Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.

Schedule: Full-Time, Monday – Friday, 8:00am – 5:00pm CST

Compensation: Starting Pay $21 - $24.25 per hour. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Who Will Shine In This Role

Are you looking for an opportunity to make a meaningful impact and grow your skills in a dynamic, service-driven environment? PCI is seeking a Spanish Bilingual QA Associate who is detail-oriented, customer-focused, and excited to drive quality initiatives that enhance our customer service experience while supporting team development.

This is an exciting opportunity to be a part of a dedicated team, contribute to continuous improvement strategies, and expand your skills.

What You'll Do

• Actively listens and monitors daily call interactions.
• Conducts and completes monthly call interaction audits.
• Reviews customer call interaction recordings upon request.
• Proactively discovers insights/trends and communicates with leadership regarding findings

What We're Looking For

Must-Have Qualifications:

• High School diploma or GED.
• We are seeking candidates with a proven track record of dependable attendance, punctuality, and consistent work performance.
• Minimum of 1-year experience with monitoring call interactions.
• Excellent attention to detail.
• Ability to process and handle confidential information.
• Bilingual fluency in Spanish and English with strong written and verbal communications skills.
• Strong attention to detail and reliable follow-through in a fast-paced environment.

Nice to have but not required! (We'll train you!):

• Previous experience in a call center environment.
• Proficient in Microsoft Office applications.
• Positive and professional attitude.

Location & Work Setting

• Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301
• Schedule: Full-Time, Monday–Friday, 8:00am -5:00pm CST
• Work Setting: In - Office

Competitive Compensation & Benefits

• Starting Pay: $21 - $24.25 per hour.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Bilingual fluency in Spanish and English with strong written and verbal communications skills.
• Bilingual Pay: Earn an additional $2.00 per hour.

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

How To Apply

It only takes a couple of minutes! Submit your resume on our website at preferredcredit.com/careers.

Equal Employment Opportunity

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at View email address on click.appcast.io.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.