TX Teller Operations Supervisor - Tanglewood

Teller Operations SupervisorThe Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.Duties will include, but are not limited to, the following:Coach Tellers to effectively identify opportunities with the customers they serviceManage Teller work schedules, monitors overtime and assigns tasks as needed throughout the dayTrain new Tellers to ensure procedures are understood and executed properly to adhere to internal controlsPerform monthly surprise cash audits as well as month-end audit proceduresGreet customers and facilitate a welcoming and customer-focused environmentBuild and maintain relationships with customers to help identify financial products and services that meet their needsProcess routine customer transactions as well as assist Tellers with more complex transactionsRespond to customer inquiries and concerns to create positive solutions/outcomesThis list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.MidFirst Banking Center Hours of Operation:Standard Hours: Monday - Friday from 9:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.Shift differential is available for certain hours - $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., Saturday's from 12:00 p.m. - 1:00 p.m.Candidates must be available to work weekend hours.Required Skills:A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experienceDemonstrated leadership experienceExperience must include teller servicing and/or operational responsibilitiesProven knowledge of banking products and services as well as standard banking procedures and regulationsMust have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expenseExcellent customer service skills, including oral and written communicationAbility to work effectively as a team member and with customersCareful attention to detail and strong organizational skillsAbility to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peersStrong work ethic and high integrityStrong computer skills and proficiency with all Microsoft Office applicationsPhysical Requirements:This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.Preferred Skills:Successful sales record in a retail banking environment; with knowledge of bank services and products.Bilingual (fluent verbal and written Spanish) skillsEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.