Cape Cod and Islands Personal Care Management Skills Trainer

A community-based Skills Trainer for our Personal Care Attendant Program. The Skills Trainer will educate consumers and surrogates if applicable on how to successfully manage their consumer-directed hands-on care program. The Skills Trainer will also be primarily responsible for other skills training department-wide tasks and processes. The Personal Care Management Skills Trainer will cover the Cape Cod, Nantucket and Martha's Vineyard in Massachusetts area including up to a 60-mile radius from your home address.

• $21 an hour
• Mileage reimbursement
• Bilingual English preferred in all languages
• Full-time position, 35 hours a week
• Monday - Friday, 8:30 am to 4:30pm
• Travel required, cover a 60-mile radius of your home address
• Must have a valid driver's license
• Must have reliable vehicle to travel throughout assigned service area
• 2-day orientation in Stoughton in person
• Training in Stoughton for 2-3 weeks

Essential Job Functions

• Follow-up on assigned functional skills training in a timely manner as determined by contract.
• Assess consumers and/or surrogate’s ability to manage PCA services.
• Train consumer and/or surrogate with the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract.
• Maintain confidentiality in all consumer related issues.
• Attend in-person or virtual trainings and meetings as requested by Supervisor or Manager, including monthly 1-1 meetings with your supervisor.
• Demonstrate a working knowledge of program policies and procedures and Mass Health regulations.
• Demonstrate a commitment to the Independent Living philosophy of consumer control.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC) within 24 business hours.
• Work within company policies and in accordance with the PCM Contract in order to complete and track for receipt of required documentation within required timelines.
  • Assigned referrals and intake documentation
  • Service Agreements and Assessments for re-evaluations
  • Supportive documentation for intakes and re-evaluations as needed
  • Return all phone calls from surrogates and consumers within 72 business hours
• Work within policies to complete and submit internal requirements :
  • Document administrative and communication progress notes in real time.
  • Document visit and travel progress notes within 48 business hours.
  • Complete 10-12 in person home visits per week.
  • Complete and submit skills training paperwork within 48 business hours.
  • Verify and approve Dayforce timecard daily.
  • Update Outlook calendar daily.
  • Provide a weekly productivity report as requested by immediate supervisor.
  • Use TripLog when traveling to conduct any in person home visit or any business-related travel including office.
  • Submit mileage and expense forms by the 15th of each month.
  • Return all required email communications within 48 business hours.
• Follow up with Supervisor and/or any other department on requests for skills training and tracking reports:
  • Non-billing, overbilling, overtime and ineligible consumers.
  • Provide training and ongoing support for EVV.
  • Provide Issue Focus training as requested.
  • Consumer status updates.
  • Pending Intake, Quarterly, Surrogate Change and Annual Reviews.
  • Perform other duties as assigned by the Skills Trainer Supervisor or Management.

Qualifications

• Experience providing services for people with disabilities and knowledge of PCA programs is preferred.
• Experience or education in teaching or counseling is helpful.
• Knowledge of community resources and social service systems is beneficial.
• Excellent communication, organizational, and writing skills.
• Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases.
• Specialized training provided as needed.

Required Education

• Bachelor’s Degree preferred; GED or High School Diploma required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel; and reach with hands and arms.

Travel

Travel is required for this position. Must have a valid driver’s license and reliable vehicle to travel within assigned service area.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.