Customer Service Representative NVOCC/ Ocean Import

ClearFreight is a leading U.S. Customs Brokerage and NVOCC with over 50 years of service to our customers. From our beautiful headquarters in El Segundo, CA, we operate on a global scale, with 12 offices across the Americas, 2 offices in the Netherlands, and 11 offices throughout Asia. We pride ourselves on a collaborative culture, innovative solutions, and a passion for delivering results that move our clients’ businesses forward. Develop and expand a diversified portfolio of clients through proactive networking, strategic outreach and leveraging existing relationships Establish a target list of accounts each quarter covering all service segments for ClearFreight Consistently meet and/or exceed monthly and annual performance benchmarks Work with marketing team to ensure closing of warm leads provided Actively promote ClearFreight’s technology tools and solutions to high volume clients that require product level visibility and supply chain tracking Provide solutions to customer problems or challenges through working with all internal departments to mitigate impact on customer supply chain Lead periodic business reviews and continuous improvement discussions to strengthen client relationships and identify efficiency opportunities Negotiate with agents and finalize pricing with customers Improve ‘customer experience’ by acting as an advocate for them, internally conveying their specific needs across the organization, to ensure prioritization of resources. Provide customers with business insights to allow them to proactively manage potential issues/problems Partner with Operations, IT, and Finance to ensure smooth onboarding and implementation of new accounts Champion process improvements that drive efficiency and deliver added value to clients and Clearfreight Monitor and manage AR to ensure timely collections and maintain healthy account performance Oversee all aspects of account management, including sales quotations, proposals, and administrative functions as needed Preferred Qualifications Minimum of 4-5 years of sales experience in freight forwarding or logistics Experience selling Ocean/Air Import and Export Services, and Customs Brokerage services at a profitable level Strong ability to identify customer needs and deliver tailored, innovative logistics solutions Excellent communication, interpersonal, organizational, and negotiation skills, with a customer first mindset Highly motivated, goal oriented and accountable, with a strong sense of ownership for results Proficient in Microsoft Office Suite, especially Excel and PowerPoint; Familiarity with CRM systems is a plus High school diploma or GED is required. Fluency in additional languages beyond English is a plus #J-18808-Ljbffr ClearFreight