Transportation Operations Specialist (Motor) - Federal Acquisition Service

Summary As a Transportation Operations Specialist (Motor), you will provide nationwide support for the \"Accident Management Center\" activity to customers and other Fleet personnel on a diverse range of technical, administrative and analytical functions. Location of position GSA , FAS, Fleet Vehicle Services, Maintenance and Accident Service provide nationwide support for the Accident Management Center. We are currently filling 11 vacancies, but additional vacancies may be filled as needed. Learn more about this agency Duties This position can be located in any of the following locations: Washington, DC; Kansas City, MO; Fort Worth, TX; Lakewood, CO; Tacoma, WA; Atlanta, GA; Boston, MA; Philadelphia, PA; Chicago, IL; Norfolk, VA; Houston, TX; San Antonio, TX; Spokane, WA; Vandenberg SFB CA; Chesapeake, VA; Monterey Park, CA; Hartford, CT; Louisville, KY; Manchester, NH; Oklahoma City, OK; El Paso, TX Coordinates crash and accident reporting, commercial repairs and resolution of third party claims involving GSA Fleet vehicles, including all vehicle body and glass damage repair. Provides support to Federal Acquisition Service (FAS) customers through a national accident reporting and control system. Serves as primary point of contact (POC) for the Accident Management Center (AMC) function and exercises independent judgment to provide and gather factual and procedural information and data; answer questions from Fleet personnel, customers and vendors; identify problem areas/customer complaints, and monitor and coordinate the processing of accident reports and third party claims. Develops and/or provides recommendations to the supervisor to establish new, or revise existing work procedures, processes or methods. Prepares and delivers briefings to FAS/AMC management on issues such as completed studies and findings; recommended revisions to work methods, processes and techniques; customer service inquiries and recurring issues not responding to remedial action; required program evaluations and progress reports, etc. Receives calls from linked regions representatives, contractors, Federal agencies, Fleet Management Centers, repair facilities, service writers and vehicle operators concerning accidents and subsequent vehicle breakdown/damages. Ensures that information required to process vehicle accident reports is accurate and complete. Furnishes program information and provides technical assistance and guidance by reviewing and researching appropriate AMC records, claims, IT system data and other information resources such as history files, etc. Prepares related reports, correspondence and written analyses of AMC program activities and recurring issues, offering recommendations or suggestions for procedural changes to the AMC manager as appropriate. Requirements Conditions of employment US Citizenship or National (Residents of American Samoa and Swains Island) Meet all eligibility criteria within 30 days of the closing date Meet time-in-grade within 30 days of the closing date, if applicable Register with Selective Service if you are a male born after 12/31/1959 If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. This position requires the ability to acquire and maintain Fleet Warrant Program Certification, which includes formal training, experience and 12 semester hours of college credit. Qualifications To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information: Name, address, telephone number, email address; Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade); Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement. Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts. Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible. If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-11 salary range starts at $74,678 per year. Locality will be determined based on duty location. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. To qualify, you must have at least one year of specialized experience equivalent to the GS-09 level or higher in the Federal service. Specialized experience is experience: Coordinating the vehicle accident reports for accident damage repair; Determining cost effectiveness for vehicle collision damage to authorize repairs up to the micro-purchase threshold level; Coordinating with stakeholders to ensure all required information has been gathered to process accident reports; and Conducting analysis of fleet and/or accident management operations to assist in developing recommendations for improvement to the program. OR Education Possess a Ph.D. or equivalent doctoral degree or have successfully completed 3 full years of progressively higher level graduate education leading to such a degree, or LL.M., in a field related to this position. Your major study must be in one of the following areas: accounting, business administration, commerce, economics, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position. OR Combination of Education and Experience: Possess a combination of graduate level education and appropriate experience that together meet the qualification requirements of this position. This position has a positive education requirement Applicants must submit a copy of their college or university transcript(s) and certificates by the closing date of announcements to verify qualifications. If selected, an official transcript will be required prior to appointment. Additional information Candidates will not be hired based on their race, sex, color, religion, or national origin. Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches. If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage. Relocation-related expenses are not approved and will be your responsibility. Relocation incentive if you are a current federal employee Credit toward vacation leave if you are new to the federal government Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. #J-18808-Ljbffr GSA