Practice Manager

Position Summary
New Radiance Cosmetic Centers is seeking a Practice Manager to lead the overall performance, growth, and day-to-day operations of our Boca Raton location, with the opportunity to expand into oversight of both Boca Raton and Wellington in the future.

This is a leadership role responsible for team development, patient experience, business performance, operational excellence, and practice growth. The ideal candidate is a proactive leader who takes ownership, uses data to drive decisions, develops high-performing teams, and continuously seeks opportunities to improve the business.

The Practice Manager works closely with the New Radiance Regional Manager and Managing Partner to ensure alignment with the organization and company goals and strategic initiatives.

Leadership Philosophy
At New Radiance, our leaders lead from the front.

We believe leadership is not about managing tasks. It's about developing people, creating exceptional experiences, and driving results. Our Practice Managers inspire accountability, make data-driven decisions, and continuously seek opportunities to elevate both the patient and employee experience.

This is not a role for someone who waits to be told what to do. We are looking for someone who takes ownership, identifies opportunities, solves problems, and brings solutions to the table.

While the primary focus of this role is leadership, business performance, and team development, the Practice Manager is expected to maintain a strong understanding of daily front office operations and remain actively engaged in the patient experience. The Practice Manager should be comfortable leading the practice from the floor, supporting front desk operations during high-volume periods, coaching in real time, managing patient escalations, and ensuring service standards are consistently executed.

The ideal candidate is equally comfortable reviewing business performance metrics, conducting coaching conversations, collaborating with providers, and stepping into daily operations when needed to support the team and patient experience.

Key Responsibilities

Business Performance & Growth

• Own location performance, including revenue growth, patient retention, and operational excellence.
• Monitor and analyze KPIs to identify trends, opportunities, and areas for improvement.
• Develop and execute strategies that drive patient acquisition, retention, and long-term growth.
• Utilize reporting and business data to guide decision-making and improve performance.
• Implement best practices and process improvements that enhance efficiency and results.
• Partner with the Regional Manager and Managing Partner to execute strategic initiatives and achieve organizational goals.

Team Leadership & Development

• Lead, coach, and develop all team members within the practice.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage onboarding, training, performance management, and employee development.
• Conduct regular coaching conversations and performance reviews.
• Develop future leaders and build a strong, engaged team.
• Serve as the primary liaison between the location team and senior leadership.

Patient Experience

• Champion an exceptional patient experience from inquiry through retention.
• Manage escalated patient concerns and ensure timely resolution.
• Monitor patient feedback and identify opportunities to improve satisfaction and loyalty.
• Partner with providers and front desk teams to create a seamless patient journey.
• Develop and execute retention and relationship-building strategies that support long-term patient growth.

Operations & Practice Management

• Maintain a visible leadership presence within the practice.
• Understand and support all aspects of front office operations, including scheduling, patient communication, financing, and retention strategies.
• Lead daily operations and practice flow when business needs require hands-on leadership.
• Ensure operational standards, workflows, and service expectations are consistently met.
• Oversee inventory, facility standards, and operational readiness.
• Drive process improvements that enhance efficiency and elevate the patient experience.

What Success Looks Like

• A high-performing, accountable team.
• Strong patient satisfaction and retention.
• Consistent achievement of business and growth goals.
• Effective partnership with providers, leadership, and support teams.
• A practice that operates with excellence, efficiency, and a patient-first mindset.

We are looking for a leader who treats the business as their own, takes initiative, develops people, and creates an environment where both patients and team members thrive.

Qualifications
Required

• 2+ years of leadership or management experience.
• Proven experience leading and developing teams.
• Strong understanding of KPI management, business operations, and performance improvement.
• Excellent communication, organizational, and problem-solving skills.
• Ability to analyze data and translate insights into action.
• Ability to travel between Boca Raton and Wellington locations as needed

Preferred

• Experience in medical aesthetics, wellness, and cosmetic surgery.
• Multi-location leadership experience.
• Experience driving patient retention, team performance, and business growth.

Compensation & Perks

We go beyond competitive pay by offering benefits and perks designed to support you both inside and outside of work:

• Health & Wellness - comprehensive medical, dental, and vision coverage to keep you feeling your best
• Future Security - retirement savings with employer contributions, plus life insurance and disability coverage
• Beauty Budget - enjoy exclusive employee perks on treatments, products, and services, with allowances that grow each year
• Career Growth - continuing education allowances, national training opportunities, and mentorship from industry leaders
• Recharge Time - flexible PTO and holiday closures to support balance and well-being
• Shared Success - profit-sharing opportunities for eligible management and support staff