IT Support Analyst

Introduction ... Overview We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment. Responsibilities Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices. Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes Troubleshoots hardware and software. This includes, but is not limited to network equipment, computers, printers, phones, time clocks, and key control devices. Maintains phone system, including but not limited to moves, adds, and changes, along with occasional wire installation and system troubleshooting Maintains inventory control for all hardware/software; maintains equipment organization to help expedite service. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues. Troubleshoots network connectivity for property systems and maintain network wire management. Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy. Consults with vendors to improve customer service and reduce problems in the environment. Meets department uniform, appearance, and grooming requirements. Keeps work area clean and free of safety hazards, debris, and litter. Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Perform all job duties in a safe and responsible manner. Requirements Bachelor's degree (B.A./B.S.) in computer technology or related field from four-year college or university; one to two years' related experience or training; or equivalent combination of education and experience. Must be highly proficient in all Microsoft applications. Must have working knowledge of current Windows operating systems. Must have comprehensive knowledge of networking fundamentals and Microsoft active directory administration. Must have experience supporting current Microsoft Office suites, troubleshooting computer hardware, software, and operating systems, and performing computer imaging and restoration. Cisco IP phones, Micros POS, AS/400, and Bally ACSC support experience is preferred. Must possess excellent oral and written communication skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. #J-18808-Ljbffr