Bilingual Customer Service/Call Center Representative
$17 - $18 per hourClayton Services
Job Description
Job Description
Clayton Services is searching for a Bilingual Customer Service/Call Center Representative to join a thriving company in North Houston. The Bilingual Customer Service/Call Center Representative will be responsible for being the liaison between the company's current and potential customers to resolve issues, complaints, and inquiries.
Bilingual Customer Service/Call Center Representative Responsibilities:- Manage large amounts of inbound and outbound calls in a timely manner
- Follow scripts when handling various topics
- Identify customers needs, information, and research issues to provide solutions and/or alternatives
- Upsell products when presented with the opportunity
- Build relations and engage customers by exceeding their expectations
- Keep accurate and detailed records of all conversations in the database
- Attend training to improve knowledge and performance level
- Meet and exceed goals
Bilingual Customer Service/Call Center Representative Skills and Abilities:
- Excellent customer service skills
- Excellent communication skills
- Ability to multi-task in a fast-paced work environment
- Adaptable and flexible team player willing to go the extra mile
- Computer proficiency
Bilingual Customer Service/Call Center Representative Education and Experience:
- 1-2 years in a customer support/call center role is highly preferred
- Experience meeting or exceeding quotas is highly desired
- Experience working with a CRM system is highly desired
- A minimum of a high school diploma is required
- Bilingual in English and Spanish is required
Bilingual Customer Service/Call Center Representative - This is an excellent temp-to-hire opportunity. The position is paying $17.00-$18.00 per hour, depending on experience. The working hours are Monday-Sunday, 9:00 AM - 8:00 PM. Must be able to work weekends. Lots of opportunity for overtime. Immediate need. Apply today!
Vacancy posted 4 days ago
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