Collections Representative

*Collections Representative (Hybrid Schedule)* *Schedule:* Monday-Friday, flexible between 9:00 AM - 6:00 PM
*Training:* 8:00 AM - 4:30 PM
*Location:* Troy, MI
Hybrid (initial on-site training, then partial remote)
*Position Overview* We are seeking a driven and resilient *Collections Representative* to join a fast-paced, high-performance team. This role requires an experienced outbound collections professional who is comfortable handling high call volume, managing multiple accounts, and negotiating payment resolutions.
*Schedule & Work Environment*
* Initial 1-2 months fully on-site for training and onboarding
* Transition to hybrid schedule (2-3 days on-site, remainder remote)
* Must meet performance, quality, and attendance standards to maintain hybrid eligibility
* Flexible schedule rotation between:
* 9:00 AM - 4:30 PM
* 9:00 AM - 6:00 PM

* Overtime available but not required
*Key Responsibilities*
* Make 80+ outbound collection calls daily to recover outstanding balances
* Handle inbound calls generated from email outreach campaigns (20-30/day)
* Manage a portfolio of 200-600 accounts per week
* Negotiate and secure payments during calls whenever possible
* Send follow-up emails regarding outstanding balances
* Accurately document all activity in CRM systems and spreadsheets
* Perform account research and resolution activities
* Provide daily reporting on call and collection activity
* Meet individual performance and collection targets
* Complete additional duties as assigned
*Required Qualifications*
* 2-3 years of first-party outbound collections experience (required)
* Strong knowledge of collections regulations (FDCPA)
* Proven ability to handle high call volume and objection-heavy conversations
* Excellent communication, negotiation, and listening skills
* Self-motivated with the ability to work independently in a remote setting
* Strong investigative and problem-solving abilities
* Comfortable using CRM systems and spreadsheet tools
* Resilient, thick-skinned, and not discouraged by rejection
* Ability to multitask and stay organized in a fast-paced environment
* Must be able to connect directly to a wired internet connection when working remotely
*Preferred Qualifications*
* Business-to-business collections experience
* Experience in merchant services or financial services collections
* Prior sales or negotiation experience
* Familiarity with Google Workspace tools
*What We Offer*
* Contract-to-hire opportunity with long-term career potential
* Clear advancement paths (Senior Representative, Supervisor, Training, Management, or other departments)
* Flexible work schedule with hybrid capability
* Comprehensive benefits package upon conversion
* Generous PTO and holiday schedule
* Modern office environment with on-site amenities
*Compensation & Bonus (Post-Conversion)*
* Tiered bonus structure based on collection performance
* Eligibility begins after achieving minimum collection thresholds
* Top performers earn $2,000-$3,000+ monthly in bonuses
* High achievers may earn significantly more
* Additional incentives:
* Quality-based bonuses
* Team performance bonuses

*Ideal Candidate Profile*
* Competitive, goal-oriented, and results-driven
* Confident communicator with strong persuasion skills
* Able to balance empathy with firm collection practices
* Highly focused and disciplined, especially in remote settings
* Seeking long-term career growth in collections or related functions
*Job Type & Location*This is a Contract to Hire position based out of Troy, MI.
*Pay and Benefits*The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Troy,MI.
*Application Deadline*This position is anticipated to close on Jul 15, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.