Senior Technician

Job Description

Job Description

Schrock Innovations is hiring a confident, solution-focused Senior Technician to join our Omaha Service Center team. This experienced-level role is ideal for someone with strong technical skills who enjoys supporting junior staff and playing a key role in shaping our service experience.

What You’ll Do:

• Resolve advanced hardware, software, and networking issues independently (Windows, macOS, iOS, Android)
• Help customers understand their technology and recommend practical solutions that improve their experience
• Accurately document service events
• Serve as an escalation point for complex service tickets and customer concerns
• Travel to scheduled home visits using a company-provided vehicle
• Mentor junior technicians and contribute to knowledge sharing
• Assist with inventory and workspace organization
• Support other Schrock Innovations locations when needed
• Support operational efficiency through documentation and process improvement
• Use and learn emerging technologies, including AI tools, to support internal workflows and enhance client interactions

What You’ll Get:

• Gain leadership experience in mentoring and training junior staff
• Collaborative team environment
• Access to emerging technologies and tools
• Eligibility for bonus programs
• Comprehensive benefits, including medical, dental, and vision coverage
• Retirement plan
• Paid time off
• Employee discounts

What We’re Looking For:

• Available to work a full-time schedule: Wednesday to Saturday 10am – 6pm and Sunday 12pm -5pm
• 2+ years’ experience in technical support or IT services
• Comfortable promoting services and upgrades during client interactions
• Strong troubleshooting and diagnostic skills across multiple platforms
• Clear, confident communication with technical and non-technical audiences
• Ability to mentor junior staff and promote services during client interactions
• Valid driver’s license to travel from the Service Center for home visits
• Ability to lift up to 50 lbs and perform tasks that include standing, bending, and kneeling

Why Join Us?
Schrock Innovations has been a trusted name in tech support for over 25 years, serving Nebraska and Iowa with award‑winning service. We’re locally owned, customer‑focused, and committed to growing our team from within. When you join us, you become part of a supportive environment where your ideas matter, your growth is encouraged, and your work directly impacts the clients and communities we serve!