Application Support Specialist

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Pacific Office Automation is one of the largest independently‑owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty‑eight branches located in nine western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. We provide employees with the training and certification they need to keep up with the fast‑changing technology of our office machines, devices, and software.

Position

The Application Support Specialist provides expertise and technical knowledge about an application or suite of applications. They answer queries and resolve issues with software applications and elevate or close tickets as necessary. They will also train end users on a variety of applications and create documentation when necessary. To be successful, you will need to be able to work on tight deadlines, be competent in information technology, and have exceptional verbal, written, and presentation skills.

Responsibilities

• Respond to end user requests by troubleshooting issues or questions regarding managed applications
• Work with third party vendors to troubleshoot issues without an internal resolution
• Develop methodology documents based on self‑initiated interviews, diagrams, surveys and workflow analysis
• Research and analyze aspects of existing business practices and procedures
• Communicate with leadership about common frustrations, hindrances and other issues that interrupt workflow
• Improve systems by studying current practices and recommending design modifications
• Create detailed plans for execution and implementation of new processes
• Work with a project manager, coordinator or leadership to develop new project plans and see them through to completion
• Provide technical support for our Company Tools
• Assist in the design of new information systems by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications
• Define project requirements by identifying project milestones, phases, and elements
• Write and maintain user documentation and provide support and training to users
• Prepare technical reports by collecting, analyzing, and summarizing information and trends
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state‑of‑the‑art practices, and participating in professional societies

Business Systems Analyst Requirements

• Associate degree in business administration, project management, information technology management, or a combination of transferable skills and experience
• 1–3 years’ experience managing small to mid‑sized projects
• Exceptional verbal, written and presentation skills
• Ability to work effectively both independently and as part of a team
• Experience using computers for a variety of tasks
• Competency in Microsoft applications including Word, Excel, and Outlook
• Ability to develop schedules and status reports
• Ability to work on tight deadlines

Benefits

• Advancement and growth into leadership roles
• Team‑player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs
• $21–24/hr DOE

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression, or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Business Supplies & Equipment