Operations Support Specialist

Job Description

Job Description

ROLE OVERVIEW

Our Operations Support Specialist will be engaged in performing a high volume of data entry, updates to existing data for accuracy, respond to request that come into the Helpdesk query, and other projects requested pertaining to data entry and/or operations as assigned. This person must be able to work well independently but will occasionally be brought into team projects. The candidate needs to be able to take initiative, become an expert that supports operations, and can communicate with the associates as needed for ensuring accurate data updates. It is important that you are able to maintain a high level of productivity and a satisfactory level of quality per department standards.

COMPANY PERKS

• Education & Certification reimbursement program
• Referral bonuses starting at $1,000 per referral
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Management opportunities
• Company giveaways
• Opportunities for community service and charity involvement
• Work at a mission-driven company, focused on people
• Continued growth and expansion into new markets and products and services

WHAT YOU WILL BE DOING

• Perform high volume repetitive data entry quickly and accurately from a variety of sources into a computer database.
• Respond to Helpdesk queries relating to customer record health, integration issues and general user support
• Set Up of Customer Portal Accounts
• Answer queries related to data or data errors in the system
• Work on existing data to ensure it is accurate
• Review won quotes to validate information is accurate and complete
• Create contracts for approved won quotes
• Maintain a satisfactory level of quality and productivity per department standards
• Entering customers and recurring services for acquisition branches
• Complete any additional assigned task as requested
• Help improve and streamline operations standards and needs as we continue to grow as an organization and acquire new companies

QUALIFICATIONS

• Proficient user of MS Office programs with an emphasis in Excel
• 2 years of experience in a service industry or like position preferred

IDEAL QUALITIES

• Excellent attention to detail
• Ability to multi-task effectively
• Strong written and verbal communications skills
• Comfortable working independently and with minimal supervision but also collaborate with team as needed
• Exceptional organizational and time management skills
• Strong analytical and problem-solving skills
• Ability to perform repetitive task with a high degree of accuracy

Who are we?

CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission: To provide a meaningful impact to as many lives as possible.

Our Vision: To be the most dependable and simplified life safety solution on the planet.

Our Values:

• Passionate – We are on a relentless pursuit to be great, not just good enough. And we have fun doing it.
• Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.
• Innovative – We believe there is always a better way. We don’t stop until we find it.
• Genuine – We do what we say, and we mean it. We are authentic and dependable.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS: controlled climate, office environment, customer & technician facing, heavy phone and computer work, required to sit for long periods of time, 8 or more hours per day, frequently required to use monitor, keyboard, mouse and phone, available for occasional business travel which may include nights and weekends

Equal Employment Opportunity/M/F/disability/protected veteran status

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.