Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2016 and have since grown to a team of 15 across two office locations. Before becoming a State Farm agent, I gained firsthand experience working as an agency team member, which gave me a strong foundation for eventually building and leading a team of my own. Outside of the office, I’ve been married for 12 years, have three kids, and enjoy spending time outdoors - especially hunting, golfing, and fishing.

Giving back is an important part of our agency. I serve on the Boys & Girls Club Board and stay actively involved with our local high school and community.

Our agency offers health benefits, a 401(k), competitive paid time off, licensing costs paid up front, and a strong commitment to work-life balance. After six months, team members also have the opportunity to transition to a four-day workweek, giving our team additional flexibility while maintaining a high-performing environment.

Our culture is competitive, motivated, and team-oriented. We work hard, hold ourselves to high standards, and want people who contribute positively to the team. I’m looking for someone who is detail-oriented, reliable, adaptable, and comfortable multitasking in a fast-paced environment. A positive attitude and resilience are especially important—if you’re motivated to succeed, willing to work as part of a team, and can stay optimistic when challenges arise, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative with Zach Plackemeier - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed. 
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.