Clinical Manager - Family Programs

Job Description

Job Description

​​Clinical Manager -- Family Programs  

Upper Valley Haven seeks a compassionate, skilled, and collaborative leader to oversee our Family Shelter, Supportive Housing, and Children's Programs. The Family Programs Manager provides operational and clinical leadership to ensure families experiencing homelessness receive high-quality, trauma-informed services that promote stability, safety, and long-term success. 

This position plays a critical role in supporting staff, strengthening program effectiveness, ensuring compliance with organizational and funder requirements, and building partnerships that advance positive outcomes for children and families. 

Compensation 

Salary: $68,000 to $78,000.  Benefits include Employer-funded health, vision, dental insurance, disability and life insurance, and 403b retirement matching.  

What You'll Do

Program Leadership & Service Delivery 

• Provide leadership and oversight for the daily operations of family housing and support programs.
• Foster a trauma-responsive, strengths-based culture that promotes dignity, respect, and participant empowerment.
• Support program planning, implementation, evaluation, and continuous improvement.
• Facilitate effective communication across staff, programs, and departments.
• Participate in an agency-wide on-call rotation. 

Staff Leadership & Clinical Supervision

• Provide supervision, coaching, and professional development to program staff.
• Support recruitment, hiring, onboarding, training, scheduling, and performance management activities.
• Build a collaborative, accountable, and mission-driven team culture.
• Offer guidance on complex participant situations and service planning. 

Quality Assurance & Compliance 

• Ensure compliance with organizational policies, licensing standards, grant requirements, and best practices.
• Monitor documentation and recordkeeping to ensure accuracy, quality, and timeliness.
• Support program evaluation, data collection, reporting, and outcome measurement.
• Identify opportunities to improve services and participant outcomes. 

Safety & Risk Management 

• Maintain a safe, welcoming, and trauma-informed environment for families, children, staff, and volunteers.
• Support implementation of safety procedures, emergency response protocols, and risk management practices.
• Collaborate with staff and partners to address crises and promote participant well-being. 

Financial Stewardship & Community Partnerships 

• Assist with budget management and responsible use of program resources.
• Support grant reporting and program accountability requirements.
• Develop and maintain strong partnerships with community organizations, service providers, funders, and other stakeholders.
• Represent Upper Valley Haven in community collaborations and initiatives. 

What We're Looking For

Successful candidates will bring: 

• Experience supervising and developing staff
• Strong understanding of trauma-informed, strengths-based, and participant-centered practices
• Knowledge of homelessness, housing instability, poverty, behavioral health, and community support systems
• Excellent communication, relationship-building, and conflict-resolution skills
• Ability to manage multiple priorities and respond effectively in a dynamic environment
• Experience with documentation, compliance, program evaluation, and data-informed decision-making
• Sound judgment, professionalism, and the ability to navigate complex situations with compassion and accountability
• Commitment to diversity, equity, inclusion, and belonging

Qualifications

Required 

• Bachelor's degree in Social Work, Counseling, Human Services, Psychology, Education, Public Health, or a related field, or equivalent combination of education and experience.
• Experience in human services, housing, shelter, family services, or a related field.
• Experience supervising staff or leading teams. 

Preferred 

• Master's degree in a related field
• Clinical licensure or progress toward licensure
• Experience with homeless services, supportive housing, family services, or nonprofit program management
• Experience with grant-funded programs and outcome reporting 

Why Join Upper Valley Haven? 

At Upper Valley Haven, we work every day to help people move out of homelessness and hunger toward greater stability and self-sufficiency. We value compassion, collaboration, accountability, and continuous learning. Join a dedicated team making a meaningful difference in the lives of families in our community. 

Upper Valley Haven is an Equal Opportunity Employer and encourages applications from candidates with diverse backgrounds and lived experiences.