Implementation Manager

Who Our Client Is
Our client is a purpose-driven organization that helps employers turn employee feedback into actionable insights and build stronger workplace cultures. They combine technology, research, and expert guidance to help organizations create more engaging employee experiences.

What Our Client Needs
Our client is looking for an Implementation Manager to lead new clients through the successful implementation of its talent management solution. You will own the implementation process from kickoff through configuration, testing, training, and go-live while keeping projects on schedule and within scope.

Who You Are
You are organized, consultative, and client-focused. You can manage multiple implementations at once, communicate clearly with technical and non-technical stakeholders, and turn business requirements into practical solutions. You anticipate risks, solve problems, and keep clients and internal teams aligned.

What You'll Do

• Manage multiple client implementations from kickoff through go-live.
• Build and maintain project plans, timelines, milestones, action items, and documentation.
• Lead client kickoff meetings, recurring project meetings, and solution workshops.
• Set clear expectations for project responsibilities, communication, scope, and timelines.
• Identify and proactively manage risks, blockers, dependencies, and scope.
• Lead discovery sessions to understand client requirements, business processes, and desired outcomes.
• Translate requirements into effective talent management platform configurations and workflows.
• Configure functionality across goals, performance management, feedback, learning, surveys, talent mobility, and analytics.
• Configure organizational structures, permissions, forms, workflows, and cycles.
• Recommend standard functionality and implementation best practices when appropriate.
• Partner with technical resources on integrations, data requirements, SSO, APIs, and related dependencies.
• Coordinate testing, configuration validation, issue resolution, training, and launch readiness.
• Lead administrator, manager, and end-user training as appropriate.
• Coordinate go-live activities and transition clients to the appropriate post-implementation team.
• Partner with Product, Customer Success, Sales, and technical teams throughout implementation.
• Identify opportunities to improve implementation processes, standards, and the overall client experience.
• Share recurring client feedback and requirements with internal teams.

This role is remote and may include occasional opportunities for in-person collaboration. No supervisory responsibilities were specified.

What You'll Need

• 3-5 years of experience in software implementation, project management, client services, consulting, SaaS operations, or a related field.
• Experience managing client-facing software implementations from kickoff through go-live.
• Experience with HR technology, talent management, employee experience, or related SaaS solutions preferred.
• Strong project management, client communication, and problem-solving skills.
• Ability to manage multiple projects and stakeholders simultaneously.
• Experience with requirements gathering, configuration, testing, and/or training.
• Proficiency with Microsoft Excel and common business productivity tools.
• Experience with CRM or project management tools preferred.
• Bachelor's degree or equivalent professional experience preferred.

What They Offer

• Great work starts with an environment where people can thrive, grow, and do meaningful work. Their benefits and employee experience are designed to support you both professionally and personally.
• Compensation range of $85,000 to $90,000.
• Time to recharge: Paid time off including vacation, sick time, company holidays, and floating holidays
• Work-from-home flexibility: The flexibility and convenience of remote work
• Health care support: Company contribution toward the cost of individual health care premiums
• Plan for your future: Opportunity to participate in a company-sponsored 401(k)
• Keep learning: Access to training, education, and ongoing professional development
• Invest in your growth: Access to a third-party professional coach for every employee
• Continue your education: Tuition reimbursement opportunities to support continued learning
• Do work that matters: Be part of a purpose-driven organization committed to using business as a force for good as a Certified B Corporation
• The benefits go beyond the basics. You'll have the flexibility, resources, and development opportunities to build your career while contributing to a purpose-driven organization focused on making the workplace better.

Equal Opportunity Statement
Our client believes that diversity fuels innovation, strengthens teams, and drives success. They are committed to fostering a workplace where every individual-regardless of background-feels valued, respected, and empowered to thrive. Discrimination or harassment of any kind is strictly prohibited.

Our client does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by applicable laws. Their commitment extends beyond compliance; they actively cultivate an inclusive culture where diverse perspectives are welcomed, and every employee has an equal opportunity to contribute and succeed.