Logistics Associate (Inside Sales Representative)

The Inside Sales Representative for freight forwarding drives revenue growth by supporting BDM while securing new customer accounts and expanding business with existing clients. This role focuses on phone email and digital outreach to sell global logistics services including air ocean and ground freight. The representative works closely with BDM pricing operations settlement and customer service teams to deliver competitive shipping solutions.

The role may also support business development opportunities involving companies operating in South Korea and China.

Key Responsibilities

• Sales Support & Lead Generation
• Prospecting: Identify and qualify new sales leads through cold calling email campaigns and market research.
• Partner with BDMs to execute on new sales leads.
• Research target accounts to map key decision-makers and uncover new shipping opportunities.
• Schedule qualified meetings and discovery calls for BDMs.
• Pipeline Management: Qualify inbound leads by identifying customer shipping volumes lanes and pain points.
• Maintain an active pipeline of prospective clients using the companys Customer Relationship Management (CRM) system.
• Closing Deals: Negotiate freight rates terms and service agreements to secure profitable new shipments.
• Account Expansion: Cross-sell and upsell additional logistics services (such as customs brokerage or warehousing) to current accounts in support of BDM.
• Pricing and Quotation Management
• Rate Requests: Coordinate with pricing procurement and operations teams to gather competitive ocean air and truckload rates.
• Proposal Preparation: Prepare accurate professional freight quotations and proposals for client presentation
• Follow-Up: Follow up on outstanding quotes to close business or gather valuable market feedback.
• Collaboration and Operations
• Handoffs: Ensure a smooth operational handoff of newly won accounts to the customer service settlement and operations teams.
• Market Feedback: Report competitor pricing trends and market conditions to management.
• CRM & Pipeline Management
• Maintain clean up-to-date records of all prospect interactions leads and account statuses in the company CRM.
• Track quotation win/loss ratios and report weekly sales metrics to the sales team.
• Support preparation of tender responses RFQs (Request for Quotations) and sales presentations.  

Qualifications :

• Bachelors Degree required.
• Strong written and verbal English communication skills are required
• Experience supporting freight forwarding sales or business development in the South Korean or Chinese market is a plus.
• 5years of transportation logistics freight forwarding or supply chain related experience.( 1 to 3 years of inside sales or customer service)
• Advanced proficiency in Microsoft Office applications especially Excel (Pivot Tables XLOOKUP/VLOOKUP data analysis) and PowerPoint. experience using with FIS WMS CRM software (such as Salesforce or HubSpot).
• Excellent analytical organizational problem-solving communication and interpersonal skills with the ability to work effectively across cross-functional teams.
• Strong understanding of international transportation freight forwarding and North American transportation networks.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract