Customer Service Assistant 2 [IN-OFFICE]

Customer Service Assistant 2

Organization: Public Safety Agency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst - View email address on click.appcast.io

Work Location: Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102

Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $22.96 per hour

Schedule: Full-time Work Hours: 7:00 a.m. - 3:30 p.m. Classified Indicator: Classified Union: OCSEA

Primary Job Skill: Customer Service Technical Skills: Customer Service Professional Skills: Customer Focus Agency Overview Bureau of Motor Vehicles Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

Job Description

Ohio Department of Public Safety Bureau of Motor Vehicles/Remittance Document Processing Unit Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 7:00 a.m. - 3:30 p.m. ***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK*** Perks of Working for the Ohio Department of Public Safety Multiple pay increases over the first years of service! Free Parking! Free Gym Access & Walking Path! Daycare On-site! Cafeteria On-site! What You'll Do as a Customer Service Assistant 2 Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal &/or external customer service &/or listen carefully & ask appropriate follow-up questions to verify understanding; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered; Under general supervision of the Remittance Document Processing Unit supervisor, process & monitor requests for items related to returned mail from Central Issuance (e.g., utilize Bureau of Motor Vehicles (BMV) systems to monitor request for license status; review & respond to requests &/or inquiries received via telephone, email, or internal Project Tracking System (PTS); research, evaluate, & retrieve driver licenses from storage; print requests for pick-ups; prepare customer form letters for mailing; utilize Microsoft Office applications to create &/or update logs & spreadsheets; etc.)

Why Work for the State of Ohio At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

9 mos. trg. or 9 mos. exp. in office practices & procedures; AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Helpful Tips for Applying: 1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume". 2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting. 3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".