Billing Exceptions Lead

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Job Summary

This position is responsible for conducting analysis within an SAP operating system to identify root causes for transaction management or billing related errors and to document and provide corrective actions to allow for timely and accurate billing of customers accounts. This individual will be accountable for leading and/or managing of the exception specialist for TM and Billing. This team will be accountable for identifying opportunities for processing improvement to prevent recurring problems as well as work thru special projects and/or incidents.

Job Description

Key Accountabilities

Proactively build knowledge of advanced analytical techniques to ascertain intra-day exception management performance vs. key business metrics for both Transaction Management and Billing

Resolve critical SAP batch process failures through running of approved customized scripts

Write complex SQVI or excel scripts when needed.

Assist with special projects incident resolution or production work backlogs (as necessary to meet critical production challenges)

Build understanding and appropriate application of an expanded toolbox of advanced transaction codes to perform tasks and retrieve information from SAP; Review functional specs to ensure that any new SAP functionality added will not cause any downstream issues and design is solid.

Assist with training other Exception Specialists on various topics and best practices.

Demonstrate solid understanding of Revenue Operations that impact TM and billing market transactions workflows and replication SLC life cycle and change management procedures.

Education Experience. & Skill Requirements

High School diploma or equivalent required

3-5 years experience in business environment

Energy industry knowledge preferred

Excellent oral written and electronic communication

Proficiency in MS office with advanced Excel skills

Proficiency with database structures Access and SharePoint

Excellent analytical skills attention to detail and problem solving

Experience gained through college degree programs and/or certifications is applicable to above skills

Key Metrics

Diagnose and resolve TM billing and invoicing escalations. Assist Exception Specialists to analyze determine root cause and help develop solutions for Transaction Management and billing errors in general including BPEM and Un-invoiced conditions; analyze replication issues perform billing adjustments rebills locks and blocks.

Conduct UAT and relay recommendations to management; analyze and resolve complex issues; interpret customer information to set up complex accounts in SAP.

Job Family

Customer Service

Company

Vistra Retail Operations Company

Locations

Irving Texas

Texas

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